Epic Willow Inpatient Analyst

Prominence is looking for a senior Epic Willow Analyst to serve as the primary support contact and application expert for Willow Inpatient at an academic health system. This role will configure, build, and support pharmacy workflows through project work, go-live, and ongoing operations, acting as a technical leader for the customer’s clinical applications team.

Who We Are

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

Requirements

As a member of our Epic Consulting team, you’ll work closely with our customers to implement and optimize their Epic workflows. In addition to your Epic project work, you will help mentor and grow our customer’s teams, escalate issues, and guide projects to a successful outcome.

Key Responsibilities

Perform Epic-related consulting and advisory services, including but not limited to the following:

- Serve as the primary support contact and subject matter expert for Epic Willow Inpatient, working under the direction of the customer’s team lead and manager.
- Configure, build, and install the application, and coordinate all issues that arise for the application area during the project.
- Analyze pharmacy and clinical workflows and understand the policies, procedures, and constraints of the operations the application supports.
- Investigate and document operational specifications and application functionality in precise detail.
- Analyze new Epic releases to determine how workflows should change, and build and populate tables during system configuration.
- Conduct system testing and conversion data validation.
- Develop and document internal procedures and establish change control processes for the application.
- Develop training aids and train end users on workflows and use of the application.
- Troubleshoot end-user problems and questions during training, go-live, stabilization, and ongoing support, including 24/7 support periods.
- Serve as a technical resource for senior staff and managers on functionality, efficiency, cost-effectiveness, policy, and performance.
- Additional duties as may be required to successfully deliver a project.
- May be invited to participate in corporate functions, events, and meetings.

Desired Qualifications

- Active Certification: Willow Inpatient
- Hands-on experience supporting Epic Willow
- Demonstrated ability to deliver successful projects remotely
- PharmD is a plus
- Strong problem-resolution skills, with the ability to quickly diagnose issues and implement effective solutions
- Strong analytical skills, including designing and executing tests and analyzing system performance data
- Skilled communicator who makes decisions both independently and in collaboration with others at all levels of a project
- Sound judgment, a bias to action, and a track record of practical solutions to hard problems
- Ability to work Monday through Friday, 8:00 AM to 5:00 PM Pacific
- Onsite or hybrid candidates must complete the customer’s full medical screening

Benefits

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We’ve won Modern Healthcare’s Best Places to Work Award and have been voted to Chicago’s 101 Best and Brightest companies list three years running. Our most recent designation is being named in the top 10 by Consulting magazine as one of the Best Small Firm to Work For.

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position:

- Competitive Salaried and Hybrid Compensation Plans
- Health Care Plan (Medical, HSAs, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Dependent & Health Savings Accounts
- Short Term & Long Term Disability
- Paid Time Off (Vacation/Sick & Public Holidays)
- Training & Development Fund
- Work From Home
- Charitable Giving to Causes You Believe In

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Employment Eligibility

Must be legally authorized to work in the United States without sponsorship.

Commitment to Equal Opportunity

The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities.

If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply.

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Partnership Eligibility

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners.

Interested in learning more? Apply below to connect with our Talent team about immediate openings and future consulting projects.