IT Site Operations Support Tech

We are looking for a talented IT Site Operations Support Tech to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Mineral Point, WI.

In this role, you will make an impact in the following ways:

- Ensure Operational Excellence : Independently maintain the effectiveness and availability of IT systems, directly supporting end-user productivity and business continuity.

- Lead by Example : Coach and develop less experienced IT Support Associates, to foster a culture of growth, knowledge-sharing, and technical excellence.

- Resolve Complex Issues : Ability to diagnose and solve hardware and software problems with minimal direction to help reduce downtime and improve user satisfaction.

- Drive Process Improvement : Manage and enhance documentation and standards, ensuring consistency and clarity in IT support processes.

- Champion Proactive Support : Identify potential issues before they escalate and propose solutions that will help prevent disruptions and improve system reliability.

- Leverage Data for Insights : Analyze incident trends and take action to optimize support strategies and improve service delivery.

- Promote Continuous Learning : Train others and identify skill gaps to elevate team capabilities and ensure readiness for evolving technologies.

- Advance Quality and Efficiency : Apply Six Sigma principles and identify service improvement opportunities, to help reduce costs and streamline operations.

IT Site Operations Support Tech - Mineral Point, WI

This 100% onsite role provides IT support for Mineral Point, Stoughton, and Janesville, with Mineral Point serving as the primary location. The position supports day-to-day IT operations and helps minimize technology-related production disruptions.

Key Responsibilities

- Monitor and support servers, network equipment, UPS systems, data closets, and client devices.
- Install, configure, patch, and troubleshoot Windows PCs and servers.
- Use Tanium for endpoint management and patching.
- Use Macrium Reflect for imaging, backup, and system recovery.
- Support network infrastructure, including MDFs/IDFs, switch ports, cabling, and documentation.
- Coordinate and escort vendors performing onsite IT work.
- Work with plant personnel and IT teams to ensure Cummins IT standards and best practices are followed.
- Provide onsite support and travel between Mineral Point, Stoughton, and Janesville as needed.

Technical Skills
Windows 10/11 and Windows Server, Active Directory, Tanium, Macrium Reflect, TCP/IP, network switching, Microsoft Office, Teams, SharePoint, Remote Desktop, and PuTTY.