Senior Associate, Real Estate Operations Specialist, Global Workplace Services

Senior Associate, Real Estate Operations Specialist, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Real Estate Operations Specialist.

As a Real Estate Operations Specialist, you will serve as the operational backbone of our Real Estate team. You will support our Transactions & Real Estate Administration team across our global property portfolio.

This position is responsible for driving operational excellence, maintaining real estate systems and data quality, and core lease administration, real estate tax workflows, and accounts payable processes. They will investigate root causes of operational friction, proactively socialize payment and contract updates, and implement process enhancements across our lease administration and transaction programs.

The Ideal Candidate Should

- Possess the skill to prioritize multiple tasks concurrently while keeping stakeholders proactively informed.
- Investigate the root cause of operational gaps and present clear, logical options to solve problems.
- Demonstrate sound judgment by balancing data, lease terms, and logic to make decisions.
- Proactively identify opportunities to improve team processes and lead the implementation of workflow enhancements.
- Positively reflect the Capital One brand when engaging with internal business partners, landlords, subtenants, and external vendors.
- Speaks confidently, communicates proactively, and leads multi-faceted communication initiatives that inspire trust.
- Anticipates customer needs, asks probing questions to tailor solutions, and leverages feedback to manage critical customer domains.
- Manages up effectively, influences peer buy-in, and leads cross-functional projects touching multiple stakeholders.
- Operates autonomously as a technical subject matter expert, executing complex programs and driving automated solutions.
- Demonstrates sound judgment by grounding decisions in multiple data sources and maintaining discretion with sensitive information.
- Upholds company values strictly, demonstrating personal integrity and adhering to established best practices.
- Solves complex issues across teams by leveraging prior experience, considering downstream impacts, and driving technical optimizations.
- Accurately assesses effort for complex deliverables and prioritizes critical work to own and execute business-critical results.
- Collaborates actively across teams, seeking feedback and managing critical operational plans to build productive partner relationships.

Key Responsibilities:

- Manage the daily intake, classification, and response routing for the primary Real Estate Administration mailbox and physical lease notices, ensuring inquiries are answered with sufficient context and detail.
- Perform initial review, matching, and coding for monthly lease payments, utility charges, and tax invoices. Investigate invoice discrepancies or payment stalls to resolve root causes before sign-off.
- Track international rent and tax payments, log wire receipts with Treasury/AP, proactively communicate status updates, and follow up directly with landlords.
- Log monthly rental receipts from retail subtenants, monitor security deposit accounts, and organize annual landlord CAM/tax pass-through reconciliations.
- Facilitate signature routing, tracking, and digital archiving for lease documents, keeping all stakeholders informed to ensure smooth execution.
- Assist with logistics for inactive, OREO sites, including tracking vendor access, facilitating utility shut-offs, and logging compliance checklists.
- Continuously look for opportunities to improve the quality of team workflows and ensure data hygiene across platforms, executed contracts, and critical date schedules.

Basic Qualifications:

- At least 2 years of experience in corporate real estate, commercial property management, or lease administration
- At least 1 year of experience with Google Suite
- At least 1 year of experience with invoice processing, accounts payable, or financial tracking

Preferred Qualifications:

- 3+ years of experience in corporate real estate, lease administration, or commercial property operations
- 1+ year of experience working with commercial lease database platforms (e.g., LeaseAccelerator, Lucernex, MRI, or Yardi)
- 1+ year of experience with international payment tracking, Treasury processes, or multi-currency wire coordination
- Strong attention to detail with a demonstrated ability to synthesize and organize large amounts of operational information quickly

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $80,800 - $92,200 for Sr. Associate, Workplace Services
McLean, VA: $88,800 - $101,300 for Sr. Associate, Workplace Services
Richmond, VA: $80,800 - $92,200 for Sr. Associate, Workplace Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the   Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).