About this role
Job Type
Full-time
Description
Director of Hospice Intake & Admissions
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Lead the way patients and families get to hospice care
When a family needs hospice, every hour counts. At LifeCare, we believe every appropriate referral should get prompt attention, and every patient and family should have a compassionate, well-coordinated experience. We’re looking for an experienced RN leader to build and run the centralized intake and admissions operation that makes that happen across our hospice agencies in several states.
As Director of Hospice Intake & Admissions , you’ll report to the Vice President of Sales. You’ll connect sales, clinical operations, referral partners, and admission teams so that each referral moves to admission quickly, compliantly, and with the patient at the center.
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What You’ll Do
Build and lead a high-performing intake operation
- Oversee all hospice intake and referral coordination across your assigned agencies and markets.
- Create standard, centralized workflows for receiving referrals, clinical review, insurance verification, physician coordination, consents, and admission scheduling.
- Remove barriers that slow down admissions, and keep coverage in place, including after hours and on weekends.
Be the clinical and compliance expert
- Guide intake staff on hospice eligibility, Medicare LCDs, and admission requirements.
- Keep workflows in line with Medicare Conditions of Participation, CMS, HIPAA, and state regulations.
- Work with medical directors, attending physicians, and clinical leaders on certifications and eligibility decisions.
Improve referral conversion
- Set up real-time referral tracking from the moment a referral arrives until it’s resolved.
- Watch conversion rates, response times, turnaround, and the reasons referrals don’t lead to admission.
- Partner with sales leadership and hospice liaisons to keep referral sources informed and to solve problems quickly.
Grow with us
- Design and refine a scalable centralized intake model that serves multiple agencies and states.
- Look for ways to automate and integrate technology, working with IT, compliance, billing, and clinical operations.
- Bring newly acquired agencies onto the same intake processes as LifeCare grows.
Develop your team
- Recruit, train, mentor, and evaluate intake staff.
- Set clear expectations and productivity standards, and create opportunities for staff to grow into leaders.
Drive results with data
- Build dashboards and scorecards, and report regularly to the VP of Sales.
- Take part in executive leadership meetings and help shape growth initiatives.
How Success Is Measured
You’ll own key performance indicators including referral response time, referral-to-admission conversion and turnaround, management of pending referrals, analysis of lost referrals, follow-up compliance, documentation accuracy, communication with referral sources, and staff productivity.
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Requirements
What You Bring
Required:
- Current, unrestricted RN license, and eligibility for additional state licenses or compact privileges
- 5+ years of hospice or related post-acute healthcare experience
- 3+ years of leadership experience in hospice intake, admissions, or clinical operations
- Deep knowledge of Medicare hospice eligibility, LCDs, Conditions of Participation, and admission documentation
- Strong analytical, organizational, and communication skills
- Proficiency with EMR systems, referral tracking platforms, Microsoft Office, and reporting tools
Preferred:
- BSN
- 5+ years of hospice intake or admissions leadership
- Experience running centralized intake across multiple hospice locations
- Multi-state hospice experience, especially in Texas, Florida, Georgia, Nevada, or Arizona
- A track record of raising conversion rates or shortening admission turnaround times
- Experience working closely with hospice sales leadership
Who Thrives Here
You have sound clinical judgment and a sense of urgency, because you know that delays in hospice admission affect real families. You build processes that hold up under growth, you hold yourself and your team accountable, and you lead people through change well. Most importantly, you live our I-CARE values: Integrity, Compassion, Accountability, Respect, and Excellence.