Manager- Store Operations

Requisition I D : 952047
Store #: X00057 Oakley Field Support - NY 5th
Position : Full-Time
Total Rewards: Benefits/Incentive Information

At Oakley, we believe everyone in the world can and will become better. We’re cultivating a safe and inclusive environment where all voices can evoke meaningful and purposeful change. When you’re free to be the best version of yourself is when you can Be Who You Are.

With us, you’ll be part of a team that’s influencing athletes, whether they’re running in your neighborhood or standing on an Olympic podium. Together we bring the latest in advanced eyewear technology and apparel innovation to our athletes and our customers. Every day at Oakley is a chance to grow, go further and achieve more.

Oakley is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Operations Manager, Communications is a member of the Retail Operations team responsible for driving operational excellence, execution consistency, and field readiness across stores through effective communication. This role serves as a key liaison between corporate partners and stores, ensuring operational strategies, business initiatives, and process changes are effectively communicated to deliver results. 
This role partners with cross-functional leaders to translate business priorities into actionable processes, tools, and execution plans that support daily store operations. Through strong stakeholder relationships and a deep understanding of retail operations, the role identifies opportunities to improve efficiency, simplify processes, and enhance the store experience for associates and customers. 
The Operations Manager monitors feedback, evaluates business impact, and drives continuous improvement to strengthen operational performance and field engagement.

MAJOR DUTIES AND RESPONSIBILITIES

- Supports operational execution and deployment of retail initiatives, programs, and processes across the store fleet through effective management of communication platforms and information.

- Implements operational communication strategies that enhance understanding, execution, and improve store productivity.

- Partners with cross-functional teams including Retail Leadership, Asset Protection, Finance, HR, Learning, Customer Experience, Planning, Marketing and Merchandising.

- Establishes deployment plans, timelines, and readiness activities to ensure successful rollout of new programs, tools, and operational changes.

- Monitors field execution and compliance metrics to assess effectiveness of operational initiatives, communication and eliminate inefficiencies.

- Collects and analyzes feedback from stores and field leaders to improve operational processes, tools, and communications including job aids, process guides, and resources.

- Maintains governance of operational communication channels and calendars, prioritizing content based on business impact.

- Supports planning and execution of retail meetings, leadership conferences, and operational events.

- Drives continuous improvement initiatives that enhance store productivity, associate experience, and customer experience.

- Supports testing, pilots, and implementation of new operational programs and technology solutions.

BASIC QUALIFICATIONS

- 5+ years of Retail Operations, Field Leadership, Store Communications, Project Management, or related experience

- Strong analytical ability to identify operational trends and opportunities

- Excellent written and verbal communication skills

- Advanced proficiency in Microsoft PowerPoint, Excel, Word, and collaboration tools

- Ability to manage multiple priorities in a fast-paced retail environment

- Experience influencing stakeholders across multiple organizational levels

- Proven ability to balance strategic planning with tactical execution

PREFERRED QUALIFICATIONS

- Bachelor's degree or equivalent experience

- Experience supporting field execution or store operations

- Experience managing operational communications and change-management initiatives

Pay Range: 94,255.20 - 145,563.34

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected]

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.