About this role
Principles of Operation: Partner to find and create solutions that meet the divinely appointed responsibilities of the Church. Foster an environment of trust and unity. Build upon each other's strengths and ideas to create effective products. Deliver effective and timely communication.
Purpose: A Publishing Services Department (PSD) Client Success Manager specifically serves the following purposes:
- The Client Success Manager (CSM) manages internal clients, provides strategic counsel and assists in business development.
- The CSM exhibits the ability to gain deep knowledge in specific channels as required by a specific client's business unit and the larger organization's industry.
- For Tier 1 and select Tier 2 assignments, the CSM will also be expected to participate in the strategic/creative processes including brainstorming sessions and evaluation of deliverables.
- In addition, the CSM will ensure project management follow-through and accurate delivery.
- Develops and maintains a positive working relationship between clients, internal project teams, and partnering service departments.
Education: BA/BS degree required, preferably in business management, marketing, or related field; Prefer MBA or related advanced degree
Work Experience: Minimum 8 years of relevant experience in project or program management, including 5 years of concurrent experience in client/customer relations; prefer experience managing client/customer relations in delivering successful client products. Experience in managing a brand's portfolios and pitching for new business. Minimum of two years working in an internal corporate account team.
Demonstrated Skills & Abilities:
- Maintaining 360-degree relationships. Adept at crisis management, resourceful and solution-oriented.
- Making informed complex strategic decisions using data
- Understanding and managing of business operations, including product-level budgets
- Leading teams and projects using influence.
- Using approved process and policy to partner with clients and to write thorough and actionable creative briefs.
- Results in a complex organization
- Presenting and communicating with appropriate skills to senior level leaders.
Specific Degrees, Certifications, Licenses: Prefer Product Management or related certification