Field Lead Technician

Summary

The Field Lead Installation Technician (Lead II) serves as the primary field coordinator for small to medium-sized projects and defined scopes within large-scale projects. This role balances hands-on technical execution with leadership responsibilities including crew delegation, client communication, documentation, and quality control. The Field Lead independently manages job site execution while ensuring work is completed safely, on time, and to Alpha standards.

Key Responsibilities

Project & Crew Leadership

- Lead medium to large-sized projects consisting of 3-5 technicians or support Senior Leads on larger projects.

- Act as the primary field contact for assigned projects.

- Delegate tasks effectively to technicians based on skill level and project needs.

- Coordinate onsite deliveries, staging, and storage of materials.

Updated Section: Technical & Quality Ownership

- Accountable for installation, termination, labeling, and testing of AV, data, and control systems.

- Lead rack builds, system wiring, and signal verification.

- Compile system checkout documentation and perform functional system testing.

- Troubleshoot and resolve field issues to keep projects on schedule and within budget.

- Identify potential technical, safety, schedule, or scope risks early and escalate concerns to field leadership or project management to support proactive risk mitigation.

Communication & Documentation

- Document daily job site progress and communicate status updates to project stakeholders.

- Interface professionally with clients, other trades, and internal teams.

- Identify risks, constraints, and scope issues and escalate appropriately.

Qualifications

Qualifications & Experience

- 3–5 years of AV or low-voltage installation experience.

- Prior experience leading crews or acting as a field point of contact.

- Strong problem-solving and organizational skills.

- Comfortable managing job site logistics and documentation.

- Additional training and ongoing certification requirements as necessary to support role responsibilities.

Traits for Success

- Ownership & Accountability
Takes ownership of assigned projects or scopes, making informed decisions while escalating risks and issues appropriately.

- Clear & Proactive Communication
Communicates clearly and professionally with technicians, project managers, clients, and other trades; provides timely and accurate job site updates.

- Organization & Execution Discipline
Maintains organized job sites, tools, and materials; plans daily work effectively and ensures tasks are completed as scheduled.

- Technical Leadership
Delivers consistent, high-quality technical work and provides hands-on guidance and support to technicians to ensure standards are met.

- Team Leadership & Collaboration
Leads by example, fosters a positive and productive job site culture, and collaborates effectively across teams.

- Risk Awareness & Issue Management
Identifies technical, schedule, safety, and scope risks early and works with project leadership to mitigate impacts.

- Adaptability & Problem Solving
Responds effectively to changing conditions, resolves field challenges, and keeps projects moving forward.

- Professionalism & Reliability
Demonstrates dependability, professionalism, and accountability in all field interactions.

- Administrative & Technology Proficiency
Effectively uses MS Office tools (Excel, Outlook, Project, Word) and project systems to support documentation and communication.

Certificates & Licenses

- Valid drivers license required and Passport or Real ID for travel.

- CTS certification required (CTS-I in progress).

- Maintain PLT and OSHA-10 certifications.

- Completion of additional training and ongoing certification requirements in accordance with company and industry standards.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Ability to lift, raise, lower, push or carry up to 75 lbs. from ground to waist, waist to overhead and from one surface to another at mid-level.

- Remaining in a stationary position, often standing for prolonged periods.

- Ability to bend, crouch, kneel or crawl often in small or cramped spaces.

- Ability to ascend or descend structures like ladders, scaffolding, ropes or poles that require the use of both upper and lower body to climb up to 75 feet tall.

- Ability to work on equipment that is over individuals head and shoulders/at or below the shoulders while standing/sitting.

- Ability to walk/navigate/stand on both even and uneven surfaces.

- Physical dexterity to manipulate small parts including ability to grasp and pinch small objects.

- Ability to enter text or data into a computer or other machine by means of a traditional keyboard or 10-Key.

- Clarity of vision at approximately 20 inches or less (that is, working with small objects or reading small print), including use of computers and clarity of vision at 20 feet or more.

- Clarity of depth perception both less than 20 inches and more than 20 inches.

- Ability to accurately determine color and distinguish between colors.

- Ability to express or exchange ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

- The ability to hear, understand, and distinguish speech both in person, by telephone or other technology.