About this role
The Certification Coordinator facilitates program operations for APCO Institute products and provides administrative support to ensure accurate scheduling, facilitation and reporting of certification and recertification related activities in accordance with accreditation standards, industry practices and APCO policies.
Reports to: APCO Institute Director
General Description of Essential Job Tasks:
The following are general descriptions of the essential job tasks of the position. Other related tasks may be assigned as necessary and appropriate.
• Facilitates the recertification process for all APCO Institute customers who need to become recertified in any training discipline by:
o Reviewing and approving submitted documentation
o Ensuring that payment has been received
o Responding in a professional and timely manner via phone and/or email to customers who have questions or need assistance during the recertification process.
• Processes agency and adjunct instructor upgrades.
• Perform operational functions related to APCO Institute programs and products.
• Creates reports and dashboards for the APCO certification programs.
• Provides customer service and administrative support to Councils, Committees and workgroups
• Performs related duties and responsibilities as required
• Provides support for other APCO Institute positions, as needed
Minimum Experience Requirements
Excellent oral and written communications skills
Well developed administrative, computer and interpersonal skills
Proficient in Microsoft Office Word, Excel, Outlook and PowerPoint applications
Familiarity with online meeting and collaboration platforms.
Experience managing complex projects with multiple stakeholders
Preferred Qualifications
Education and/or experience working with nonprofit, trade, or professional associations
Experience supporting complex projects with multiple stakeholders
Education and/or experience related to education, training and credentialing activities