Dispatcher

Job Title: Dispatcher Job Description The Dispatcher plays a key role in supporting daily import operations by accurately processing documentation, reconciling shipment details, updating system records, and coordinating with internal teams and external service providers. This position focuses on ensuring timely, efficient, and profitable movement of freight while delivering excellent customer service and maintaining high standards of accuracy and professionalism. Responsibilities

- Review import documentation and identify all pertinent information required for processing shipments.
- Perform piece count reconciliation to ensure shipment quantities match documentation and system records.
- Complete accurate data entry for shipment details, charges, and customer information in internal systems.
- Look up and update arrival notice information to keep all stakeholders informed of shipment status.
- Trace freight as needed to resolve delays, locate shipments, and provide timely updates to customers and internal teams.
- Assist with updating Cargowise system filters to maintain clean and efficient data workflows.
- Create Delivery Orders and Delivery Instructions as needed to support the timely and correct movement of freight.
- Obtain quotes from truckers, warehouses, and related service providers to support cost-effective and efficient delivery planning.
- Maximize profit margins for the department by effectively managing costs, services, and needed delivery equipment.
- Obtain Proof of Delivery for shipments and ensure all documentation is properly recorded and filed.
- Obtain delivery charges, review invoices, and reconcile any disputed charges with service providers.
- Assist Import Customer Service Representatives with daily functions as needed to support smooth import operations.
- Perform periodic clean-up of Cargowise system filters to ensure data accuracy and system efficiency.
- Communicate with customers, carriers, and warehouses via email and phone, shifting communication methods appropriately based on the situation.
- Provide administrative support related to order entry, documentation processing, dispatch, and invoicing within the logistics and freight forwarding environment.

Essential Skills

- Experience with import processes, documentation, and freight forwarding operations.
- Strong customer service skills with the ability to respond promptly and professionally to inquiries.
- Proficiency in data entry with high attention to accuracy and detail.
- Ability to perform piece count reconciliation and verify shipment information against documentation.
- Experience with documentation processes related to freight, including bills of lading and other shipping documents.
- Proficiency in Microsoft Office and Microsoft systems, including Outlook and email communication.
- Ability to handle order entry, dispatch coordination, and invoicing within a logistics environment.
- Strong verbal and written communication skills for clear, professional interaction with internal and external stakeholders.
- Ability to follow up and follow through on shipment matters until resolution.
- Capability to shift tasks as priorities change without frustration and maintain productivity.
- Critical thinking skills with the ability to identify problems and propose practical solutions.
- Demonstrated ability to work as a team player and collaborate effectively across departments.
- Self-starter mindset with a go-getter attitude and willingness to take initiative.
- Professional appearance and demeanor appropriate for an office and customer-facing environment.
- Ability to receive instructions, apply feedback, and adapt to procedural requirements.
- Comfort with transitioning from email communication to phone calls when needed to resolve issues efficiently.

Additional Skills & Qualifications

- Experience working in logistics, import operations, or freight forwarding environments.
- Familiarity with Cargowise or similar logistics and freight management systems.
- Knowledge of freight tracing, dispatch processes, and coordination with truckers and warehouses.
- Ability to obtain and compare quotes from service providers to support cost-effective decision-making.
- Strong organizational skills and ability to manage multiple shipments and tasks simultaneously.
- Positive attitude and strong sense of ownership over assigned responsibilities.
- Demonstrated promotable potential, with interest in growing within the organization.
- Willingness to assist where needed, including tasks outside core responsibilities, without waiting to be asked.

Work Environment This role is 100% onsite in an office-based environment focused on import logistics and freight forwarding activities. The Import Coordinator works with computer-based systems such as Microsoft Office, Outlook, and Cargowise, handling documentation, data entry, and communication throughout the workday. The setting is professional, collaborative, and fast-paced, requiring frequent interaction with customers, truckers, warehouses, and internal teams via email and phone. The position offers strong benefits once transitioned to full-time employment and provides opportunities for growth and promotion for individuals who demonstrate initiative, reliability, and a team-oriented approach. Professional attire and demeanor are expected to align with the office environment and customer-facing nature of the role.
Job Type & Location
This is a Contract to Hire position based out of Cordova, TN.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Cordova, TN.
Application Deadline
This position is anticipated to close on Nov 11, 2026.
Workplace Type
This is a fully onsite position in Cordova,TN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.