Director of Quality Improvement (3637)

THE JOB

As the Director of Quality Improvement, youll lead CenterPointes efforts to turn data into meaningful improvements in care. Youll oversee performance dashboards, reporting, and program evaluation; lead CCBHC outcome measurement; and partner with teams across the organization to strengthen services and support informed decisions. Youll also supervise the Quality Improvement Analyst and help build a culture of continuous improvement that makes a lasting difference for the people we serve.

WHO YOU ARE

You're analytical, curious, and motivated by making things work better. You can dig into complex data, spot the patterns that matter, and turn your findings into clear next steps. You're just as comfortable building a performance dashboard as you are helping a team understand what the numbers mean and how to use them. You build strong relationships, ask thoughtful questions, and bring a collaborative approach to solving problems. Above all, you understand that behind every measure is a person—and you're passionate about improving care for individuals experiencing mental health and substance use concerns.

WHAT YOU CAN EXPECT TO DO
- Work positively as a team member within a residential facility, alongside a team of professionals who are providing pivotal, industry-leading behavioral health services to those in need

- Manage program waitlists with referrals from multiple external providers, keeping the clinical teams involved and updated every step of the way

- Provide updates and follow-through to individuals seeking residential treatment

- Assist in providing administrative/clerical support to facility staff (answering phone calls, sending correspondences, etc.)

- Update medical records with contacts, insurance/payer source information, and continuously assure accuracy in these areas

- Verify client payer source, Medicaid eligibility status, financial information, and assist in determining eligibility for program participation and (when applicable) payer source

- Maintain our agency's high standard of care in working with consumers

- Make a huge difference in the lives of people who need support to address their mental health and substance use concerns

WHAT WE HAVE FOR YOU
- A culture focused on work-life balance, personal and professional growth, inclusion, and engagement

- Limitless opportunities for professional training, growth & development, and career advancement including Professional Development Leave, internal and external trainings, and job enhancement opportunities

- Flexible scheduling options and generous paid leave policies including Mental Wellness hours, accrued vacation and sick time, and 8 annual holidays (plus a day off for your birthday every year!)

- Competitive pay and excellent benefits, including:
- Affordable Health, Dental, & Vision insurance
- Free Group Life Insurance, AD&D and LTD policies for all full-time employees
- 403(b) retirement plan with employer contribution

CenterPointe is a proud EEO Employer; candidates of diverse backgrounds, ages, preferences, etc. are encouraged to apply!

Qualifications

WHAT YOU HAVE

Education & Experience:
- Bachelor's Degree in Information Management, Information Technology, Statistics, Public or Business Administration, Social Sciences, or related field. Master's Degree preferred.

- 3-5 years' work experience in information management, performance improvement and/or Quality Improvement (QI) reporting and analysis.

- Experience and demonstrated ability in Business Intelligence (BI) and Quality Improvement (QI) reporting and analysis.

-Working knowledge of SQL, HTML, or other coding is preferred.

Required:
- At least 21 years of age

- 2 or more years' experience providing administrative support/clerical functions to a medical or behavioral health office, records management, managing referrals, insurance authorizations, or similar work in a related field.

- Valid NE driver's license with clean DMV record