About this role

Year Round
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LIVE THE DREAM. Work here. Play here.

The mountains are calling.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it?

More about the benefits and perks of your adventure here:

- Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
- Discounts on ski/snowboarding lessons
- Friends and Family vouchers
- Retail & Food discount
- Equipment Rental discount
- 401k with company match
- Healthcare
- Dental
- Vision
- PTO for benefit eligible employees
- Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide

*Offers of employment may be contingent upon successful completion of a background investigation.

A little about this position:

- Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
- Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
- Performs duties of the Front Office Manager in their absence.

Requirements:

- Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting.
- Minimum of two years' guest service or hospitality experience.
- Marriott/Westin experience beneficial.
- Strong interpersonal and problem-solving skills.
- Minimum of 6 months to 1-year management experience.
- Strong working knowledge of business software emphasis on MS Excel, Word, Power Point.
- Professional demeanor, attitude and appearance.
- Strong work ethic.
- Ability to effectively communicate with guests, employees and management.
- Ability to perform under pressure and with deadlines in a high-volume setting.
- Flexibility in scheduling based on guest demand and occupancy changes.
- Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.

Pay: $70,304.00 - $73,732.50 per year