Care Manager Level II - Office Based (70552)

DEFINITION:

Demonstrates a high level of clinical expertise in ones ability to provide outpatient care navigation services to adults, children, and families at NorthCare. The position is responsible for ensuring that a continuum of health and behavioral healthcare is provided along with increasing patient/family involvement as partners in their own health. This position is expected to meet productivity guidelines, as outlined by the outpatient management team.

SUPERVISION :

Position is supervised by program leadership.

ESSENTIAL JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

- Provides integrated services that are welcoming, engaging, accessible and in the community. These services address physical healthcare, behavioral healthcare and social needs that are recovery focused, strengths based, culturally competent, patient centered, trauma informed, and co-occurring capable.

- Promotes a warm and engaging organizational culture in line with NorthCare values, trauma informed care, and health and wellness.

- Demonstrates clinical expertise in coordinated health and behavioral health care. Able to care coordinate complex cases using a multitude of evidence-based interventions including wellness resources, rehabilitation curriculum and case management strategies. Has an excellent understanding and ability to assist ones program in meeting state and federal health care measures. Works independently and provides mentorship to colleagues regarding care coordination. As needed, leads care coordination staffings focused on population management needs.

- Works as part of a multi-disciplinary team to support health behavior change in persons with behavioral health challenges. Interact and collaborate in a genuine and professional manner with the patients, their families, support system and community partners to assist with obtainment of treatment goals.

Conducts assessments to include gathering of information about the patients symptoms, behavior, functioning, history, needs, goals, and preference and develop a care management plan to integrate physical and behavioral healthcare needs and establish goals.

- Works with patients to obtain and maintain eligibility for health and disability benefits, obtain and maintain affordable housing in a community of choice, arrange reliable transportation, locate and enroll in education or vocational programs, find and keep a job, locate needed services/resources and build a natural support system, and follow up to ensure services are received.

- Provides preventive interventions, linkage and advocacy for services and health information related to smoking cessation, nutrition, exercise, weight management, stress management, and chronic disease management.

- Works within and outside the agency to coordinate care across various treatment milieus. Helps prepare people for primary care appointments and increase self-management and goal planning.

- Demonstrates a breadth of knowledge and expertise about resources and benefit programs.

- Provides crisis management services, this may include face-to-face or telephone interviewing of the patient; assessment of lethality to self or others; assessment of available support systems; and assistance in arranging for appropriate intervention, including hospitalization. In the cases where a potential for harm exists, will consult with management staff or available therapist to develop a safety plan with the patient.

- Transports patients to various locations in the community and provide services in the home.

- Monitors and tracks outcome measures for client caseload.

- Maintains clinical records in a timely manner, as required by agency policy, funding sources and accreditation authorities. Completes all required forms and maintain same in a manner consistent with requirements.

- Maintains professional competency in the area under ones responsibility through appropriate readings, attendance at workshops and trainings. Complies with all requirements to maintain professional certification(s). Knowledgeable regarding: NorthCares electronic record system and public folders; CCBHC requirements, ODMHSAS Services manual, contract requirements, and benchmarks; National Outcome Measures (NOMS); Medicaid rules and regulations.

- Returns phone calls and cell text pages promptly. Checks and responds to email daily.

- Maintains consistent work attendance and contact supervisor on timely basis for needed late arrivals or absences. Meet dress code expectations.

- Completes all NorthCare required courses and training and complies with all agency policies and procedures, including but not limited to confidentiality requirements, documentation deadlines and productivity expectations.

- Performs any reasonable work requested that falls within the qualifications but not specifically described in work performed.

Qualifications

POSITION REQUIREMENTS:

Candidate/employee must have Oklahoma Department of Mental Health and Substance Abuse (ODMHSAS) Behavioral Health Case Manager II (CM II) certification and complete annual continuing education requirements to maintain certification. Candidate/employee must have ODHMSAS Wellness Coach Certification and complete annual continuing education requirements to maintain certification. A minimum of two (2) years experience as a CMII required, in community mental health. CMII/PRSS dual certification preferred.

This position requires a high degree of flexibility and efficiency. Must display proficiency in the MS Word processing software and intermediate general computer skills. Must demonstrate good interpersonal skills and the ability to effectively communicate verbally with English-speaking patients. Employee must have excellent written and oral communication skills. Must be able to move about facilities freely. Casual professional dress is required with adherence to dress code requirements.

Must have access to reliable transportation. Local travel is required. Must possess and provide verification of valid Oklahoma drivers license during employment with NorthCare. Must maintain and provide verification of current automobile liability insurance including uninsured motorist coverage.

Must possess and maintain CPR, First Aid and Therapeutic Options certifications; or obtain within 30 days of employment with NorthCare. Must have and/or complete all NorthCare training within 30 days of employment. Must have TB test within 12 months prior to employment with NorthCare or obtain within 30 days of employment with NorthCare.

Every NorthCare employee is responsible for adhering to any and all laws, professional standards and ethical codes that apply to his/her/their job responsibilities .