Reconstruction Project Manager

Who We Are:  We are SERVPRO of NW Charlotte.  We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry.  We are Here to Help®

The Role: 
As the Reconstruction Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position coaches and leads their team to operational excellence.

The Details:
• Manage the customer experience.
• Provide priority response to potential customers.
• Create an accurate scope of work for projects and prepare estimates using proprietary software, including but not limited to: Xactimate and Verisk.
• Create budget from approved estimate with acceptable profit margin.
• Coordinate approved work with insurance adjusters.
• Audit estimates provided by insurance companies and submit supplements accordingly.
• Negotiate customer approval of project scope, estimates, and change orders..
• Schedule, coordinate and oversee crews and resources, including subcontractors, to provide services on active projects.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.  
• Manage production expenses including equipment, vehicles, and other material assets.
• Find, vet, and onboard subcontractor base quickly and efficiently.
• Participate in recruiting, hiring, and training restoration teammates.
• Encourage satisfied customers to provide online reviews.

What You Must Have:
• At least 3 years of restoration industry experience including budgeting, Xactimate supplements, onboarding of subcontractors, building scopes of work, and the ability to close and secure work authorizations.
• Minimum of 2 years in a leadership or supervisory role.  
• Proficiency with Xactimate estimating software.
• Experience working with property owners and insurance adjusters.  
• A customer service heart, a strong work ethic, high energy, and the drive to go the extra mile to achieve excellence. 
• That positive team attitude!  We work hard together, we have fun, and we take pride in our work.
• The desire to learn and develop your knowledge and skills.  If you want it, we have opportunities.
• A valid drivers license with a clean driving record.
• Ability to pass a criminal background check with no felony convictions.
• Any IICRC certifications are a big plus.
• High school diploma/GED; Associate degree or Bachelor’s degree preferred

Physical Requirements:
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects