About this role
Service Writer
Join the Hunter Power Sports Team!
Hunter Power Sports is looking for an organized, detail-oriented Service Writer to support our service department with repair order preparation, technician dispatching, and daily shop coordination.
If you enjoy working in a fast-paced environment, communicating with technicians, and keeping service operations organized, this is a great opportunity to grow with a family-owned company. Powersports service experience is a plus!
What You'll Do
Repair Orders & Service Documentation
- Open, write, and update repair orders for motorcycles, ATVs, side-by-sides, and other powersports vehicles.
- Document customer concerns, requested repairs, maintenance needs, and vehicle information accurately.
- Ensure repair orders include the details and documentation technicians need to complete their work.
- Review repair orders for accuracy and completeness.
- Update repair order statuses and maintain organized service records.
Service Dispatch & Shop Coordination
- Dispatch repair orders to technicians based on workload, availability, and job requirements.
- Coordinate work assignments to help maintain an efficient shop workflow.
- Monitor repair progress and communicate job status updates to the service team.
- Help prioritize incoming work and identify delays or workflow concerns.
- Work with service management and technicians to keep repairs moving efficiently.
Team Communication & Support
- Communicate clearly with technicians, Service Advisors, and service management.
- Help clarify repair order details and resolve documentation issues.
- Support daily service department operations and administrative tasks.
- Maintain accurate records and handle customer and company information professionally.
- Follow established dealership procedures and safety practices.
What We're Looking For
- Previous service department or dealership experience is preferred.
- Experience writing repair orders or dispatching technicians is a plus.
- Powersports, motorcycle, ATV, or small-engine industry experience is beneficial.
- Strong organizational skills and attention to detail.
- Comfortable using computers and dealership management systems.
- Good communication and problem-solving abilities.
- Ability to multitask and prioritize work in a fast-paced environment.
- Dependable, proactive, and able to work independently and as part of a team.
What We Offer
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Wellness Program
- Employee Discounts on Vehicles, Parts & Service
- Career Growth & Professional Development Opportunities
- Supportive Leadership Team
- Positive, Team-Oriented Work Environment
- Employee Appreciation Events
Why Hunter Power Sports?
Hunter Power Sports is part of Hunter Automotive Group , a fourth-generation, family-owned company proudly serving Western North Carolina since 1940.
We value teamwork, continuous improvement, and providing our employees with opportunities to develop their skills and build long-term careers.
Our Core Focus is to improve the quality of life for our employees, customers, and community.
Our Core Values
- Honesty
- Continuous Improvement
- Strong Work Ethic
- Positive Attitude