Director of Operations

Director Of Operations

RNS Health Care Services Inc.

Location: Aurora, Ontario.

Employment Type: Full-Time

Salary: $150,000 - $180,000

RNS Health Care Services Inc . is seeking an experienced and strategic Director of Operations to provide leadership across key areas of the organization, including Human Resources, Client Services Operations, Nursing & Rehab Services, and Performance Management. Working closely with the President/CEO and Executive Leadership Team, the Director of Operations will drive operational excellence, support organizational growth, and ensure our services align with RNS’s strategic priorities. This role is ideal for a collaborative leader who can turn strategy into action, lead change, strengthen operational performance, and support the delivery of quality care.

KEY RESPONSIBILITIES

Executive & Enterprise Leadership

- Partner with the President/CEO to develop, implement, and monitor organizational strategy, priorities, and objectives, supporting enterprise-wide planning, operations, people, performance, and strategic initiatives.

- Provide regular executive-level updates, analysis, reports, and recommendations to the President/CEO on organizational performance, risks, emerging issues, and priorities to support informed decision-making.

- Lead and contribute to strategic initiatives, special projects, executive meetings, and organizational priorities as assigned by the President/CEO.

- Exercise delegated executive authority and provide decision-making support in the President/CEO’s absence, as required.

- Represent RNS with external stakeholders, funders, government agencies, healthcare partners, and community organizations, promoting the organization’s mission, vision, values, reputation, and strategic interests.

- Undertake additional responsibilities and assignments consistent with the scope of the role, as directed by the President/CEO.

Operational Leadership & Service Delivery

- Provide oversight and strategic direction to Client Services Operations and Nursing & Rehab department to ensure the effective, efficient, and safe delivery of client services.

- Ensure staffing, service capacity, scheduling, workflows, and resources are aligned with client and organizational needs.

- Monitor operational performance and identify opportunities to improve service delivery, productivity, efficiency, and client experience.

- Work with Client Services Managers and Nursing & Rehab Team Lead to resolve complex service delivery issues

- Ensure operational plans support contractual, regulatory, accreditation, and organizational requirements.

- Lead operational planning for organizational growth, service expansion, restructuring, and other major initiatives.

People & Culture / Human Resources

- Provide executive oversight of the People & Culture/HR function, including Human Resources, Talent Acquisition, employee relations, performance management, organizational development, and workforce planning.

- Partner with the People & Culture Leader to develop processes on recruitment, retention, employee engagement, succession planning, leadership development, and talent management.

- Review HR policies, practices, and programs such as WSIB (Workplace Safety and Insurance Board) and OINP (Ontario Immigrant Nominee Program)

- Oversee the organization's employee performance management framework, including annual performance reviews.

- Review workforce trends, staffing requirements, turnover, vacancies, compensation, and other KPI metrics and recommend appropriate actions.

Performance Management & Organizational Effectiveness

- Provide executive oversight of the Performance Management/Operational Performance function.

- Establish and monitor internal organizational KPIs, dashboards, performance reporting, and operational metrics.

- Ensure teams are accountable for achieving established operational and performance targets.

- Review/report trends, risks, opportunities, and areas requiring corrective action to the CEO/ Executive Leadership Team.

- Oversee the development and implementation of continuous improvement initiatives across the organization.

Strategic Planning & Organizational Development

- Work with the President/CEO and Executive Leadership Team to develop and execute the annual organization's strategic and operational plans.

- Ensure organizational resources such as people, process and technology are aligned with strategic priorities.

- Assess emerging healthcare trends, system changes, regulatory requirements, and market opportunities that may affect RNS.

- Identify opportunities to strengthen existing services and develop new services based on identified client, community, and system needs.

Financial & Resource Management

- Work closely with financial controller on resource oversight for any major projects and initiatives including organizational restructuring as required.

- Provide operational input into the organization's annual budgeting and financial planning processes.

- Ensure staffing and operational resources are appropriately aligned with the competitive market rates

Quality, Compliance & Accreditation

- Provide executive oversight of organizational CARF accreditation, quality improvement, regulatory compliance, and operational risk management.

- Ensure RNS maintains compliance with applicable legislation, contractual obligations, accreditation standards, and internal policies.

- Ensure required reports are completed and submitted to funders, regulators, and other stakeholders.

- Work with leaders to develop and implement corrective action plans when required.

Stakeholder & Community Relations

- Establish and maintain strong relationships with healthcare system partners, funders, government agencies, community organizations, and other external stakeholders.

- Attend and represent RNS at stakeholder, funder, healthcare system, and community meetings as required.

- Support the President/CEO in positioning RNS for continued growth and success within the evolving healthcare environment.

Policy, Governance & Organizational Accountability

- Ensure organizational policies, procedures, and operating practices support effective and consistent operations.

- Recommend changes to policies, procedures, structures, and operating practices to the President/CEO and Executive Leadership Team.

- Establish clear lines of accountability and decision-making across operational departments.

- Ensure all staff understand their responsibilities, authority, performance expectations, and organizational objectives.

Leadership & Team Development

- Lead, coach, and develop senior leaders and managers within areas of responsibility.

- Establish clear expectations and accountabilities for leadership performance.

- Promote collaboration, communication, professional growth, and cross-functional teamwork.

- Foster a culture that values accountability, respect, innovation, teamwork, and continuous improvement.

- Provide guidance and direction to leaders in resolving complex operational, employee, and organizational issues.

QUALIFICATIONS

- Bachelor’s degree in Business Administration, Healthcare Administration, Human Resources, Operations Management, or a related field.

- Minimum 7 years of progressively responsible leadership experience, including at least 5 years in senior management or executive leadership.

- Experience within healthcare, home care, community health, or a complex service environment, is preferred.

- Demonstrated experience leading multiple organizational functions through senior leaders and managers, including operations, human resources, performance management, financial oversight, strategic planning, and organizational change.

- Strong understanding of healthcare operations, service delivery, regulatory requirements, quality improvement, and organizational performance.

- Strong financial acumen, with experience in budgeting, financial reporting, business case development, and resource allocation.

- Demonstrated ability to leverage data, KPIs, and performance reporting to drive operational effectiveness, informed decision-making, and accountability.

- Proven expertise in change management, organizational development, and continuous improvement.

- Proficiency in Technology such as Microsoft Office suite and knowledge of AlayaCare is an asset.

- Strong executive-level communication, negotiation, presentation, analytical, problem-solving, and decision-making skills.

- Proven ability to build effective relationships with internal and external stakeholders and manage competing priorities in a dynamic environment.

- Ability to travel occasionally and work outside standard business hours as required by operational and organizational needs.

CORE LEADERSHIP ACCOUNTABILITIES

- People: Building strong leadership capacity, attracting and retaining talent, and creating an accountable and engaged workplace.

- Operations: Ensuring effective, efficient, and client-focused service delivery.

- Performance: Establishing measurable objectives, monitoring KPIs, and driving continuous improvement.

- Strategy: Translating organizational strategy into clear operational priorities and measurable results.

- Resources: Ensuring human, financial, technological, and operational resources are aligned with organizational priorities.

- Risk & Compliance: Identifying and managing operational, regulatory, quality, and organizational risks.

- Executive Leadership: Providing strategic partnership to the President/CEO and contributing to enterprise-wide leadership and decision-making.