About this role
Gay Buick GMC in Dickinson, TX is seeking a dedicated and motivated individual to join our team as a Service Department BDC. This role is essential in providing exceptional customer service and support by efficiently managing service department communications and appointments. The ideal candidate will be a strong communicator, organized, and customer-focused, helping to drive service department success and customer satisfaction.
Responsibilities
- Manage incoming service calls and emails, responding promptly and professionally to customer inquiries.
- Schedule and confirm service appointments for customers, ensuring optimal service department efficiency.
- Follow up with customers on service reminders, appointment confirmations, and post-service satisfaction.
- Maintain accurate and detailed records of all customer interactions and service appointments in the CRM system.
- Coordinate with service technicians and other department staff to ensure seamless communication and scheduling.
- Assist in the development of strategies to improve service department productivity and customer retention.
Requirements
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask effectively.
- Experience with customer relationship management (CRM) software preferred.
- Ability to work well under pressure and maintain professionalism.
- Previous experience in automotive service or customer service roles is a plus.
- High school diploma or equivalent required.
Benefits
- Competitive compensation package.
- Opportunities for professional growth and development.
- Supportive and friendly work environment.
- Employee discounts on vehicles and services.
- Health and wellness benefits available.
About the Company
Gay Buick GMC is a trusted automotive dealership located in Dickinson, TX, committed to delivering high-quality vehicles and exceptional customer service. Our team values integrity, professionalism, and customer satisfaction, striving to create a welcoming environment for both employees and customers alike.
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