IT Systems Administrator - Hollingshead Mixer Company

## About the Opportunity
Hollingshead Mixer Company is seeking a dependable, self-motivated IT Systems Administrator to serve as its primary on-site technology support resource in Avilla, Indiana.

Reporting directly to the Chief Information Officer, this position provides daily support for HMC employees, business applications, computers, communications, and local infrastructure. The position also extends support to the broader SRM Concrete environment as assigned.

Because this individual is HMC’s primary on-site IT resource, success requires initiative, consistent follow-through, strong troubleshooting skills, and the ability to work independently. The ideal candidate anticipates needs, addresses problems proactively, and takes ownership of issues through resolution. SRM’s centralized engineering and information security teams provide specialized expertise, infrastructure design, and assistance with complex technical issues.

Work Location, Travel, and Schedule

This position is based on-site at HMC in Avilla, Indiana. Dependable on-site availability and communication are essential to maintaining daily support.

Location: 200 Dekko Drive, Avilla IN 46710

Travel to the SRM Home Office is required at least quarterly, with a minimum of four trips annually, including attendance at the annual leadership conference. Additional local or overnight travel may be required for projects, support, or acquisition activities.

The position participates in after-hours on-call support and occasional Saturday or scheduled weekend maintenance. Support coverage and handoffs will be coordinated with the broader SRM IT department.

Physical Requirements

Ability to move and install typical computer hardware and peripherals, place equipment on desks, and mount monitors, with reasonable accommodation. Work in manufacturing

areas requires compliance with applicable safety procedures and personal protective equipment requirements.

Professional Development

On-the-job training and collaboration with SRM’s engineering and security teams provide opportunities to expand technical skills and contribute to broader IT initiatives.

Your Mission & Key Responsibilities

- Provide responsive daily support for HMC’s office and manufacturing operations, prioritizing issues that affect production and employee productivity.

- Install, configure, maintain, and troubleshoot computers, printers, monitors, mobile devices, peripherals, operating systems, and business software.

- Support employee onboarding, role changes, and offboarding through equipment provisioning, account administration, group assignments, and access changes.

- Administer assigned Active Directory, Microsoft Entra ID, Group Policy, DNS, and DHCP functions using established procedures.

- Troubleshoot wired and wireless connectivity, VPN access, IP addressing, and local network equipment.

- Perform routine server, workstation, and infrastructure administration, including monitoring, patching, updates, and preventive maintenance.

- Monitor backup status, address failures, and assist with recovery and testing in coordination with SRM’s systems engineering team.

- Support business applications and coordinate with vendors and internal specialists when additional expertise is required.

- Use approved tools to manage workstations, servers, peripherals, and networks locally and remotely.

- Follow company security standards for endpoint protection, authentication, permissions, and system configuration; promptly escalate security concerns.

- Maintain accurate support records, equipment inventories, configurations, and operating procedures.

- Identify recurring issues and recommend practical improvements.

- Coordinate with SRM’s engineering teams on infrastructure changes, complex incidents, equipment replacements, and projects; provide local implementation assistance.

- Extend support to other SRM employees, locations, and systems as assigned while maintaining dependable HMC coverage.

- Participate in the IT on-call rotation, occasional Saturday support, and scheduled weekend maintenance.

What Sets You Apart

Required Qualifications

- Proven experience in systems administration, desktop support, network support, or a related IT role.

- Hands-on experience troubleshooting Windows computers, common business applications, hardware, and peripherals.

- Working knowledge of Windows Server, Active Directory, user permissions, Group Policy, DNS, and DHCP.

- Understanding of TCP/IP, Ethernet, Wi-Fi, VPNs, cabling standards, and basic network troubleshooting.

- Familiarity with virtualization, backups, patch management, remote administration, and security practices.

- Demonstrated ability to work independently, prioritize competing needs, and resolve issues with limited day-to-day supervision.

- High dependability, consistent attendance, and reliable follow-through on commitments.

- A self-starter who identifies needs and acts without waiting for detailed direction.

- Strong diagnostic skills and judgment about when to involve engineering teams, security personnel, or vendors.

- Clear communication, thorough documentation, and a patient, customer-focused approach.

- Ability to maintain ownership of an issue after escalation and keep affected employees informed.

Preferred Qualifications

- Experience supporting manufacturing, industrial, or production-dependent environments.

- Familiarity with Dell hardware, SonicWall firewalls, VMware, Microsoft Entra ID, and Microsoft Office applications.

- Experience supporting Microsoft Dynamics Great Plains or other operational business applications.

- Relevant technical education or certifications, such as CompTIA A+, Network+, Microsoft, or CCNA.

- Experience supporting multiple locations or working as a primary on-site IT resource.

About SRM

- Comprehensive Benefits: Medical, dental, vision, and life insurance.

- Financial Future: 401(k) with a company match.

- Time to Recharge: Vacation and PTO programs, plus paid holidays.

- Wellness & Perks: Free access to our on-site 24/7 Fitness Center, plus on-site childcare and dining facilities.

- A Culture of Growth: An outstanding company culture with real opportunities for career advancement.

If you are ready to take the next step in your IT career and are interested in an overnight position with a stable and growing company, we encourage you to apply.