Seller Experience Manager

The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists.

This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.

This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team.

Required Experience

- Bachelor’s degree in business, marketing, or a related field, or equivalent experience required

- 5+ years of experience in customer experience, customer success or sales enablement roles

- 2+ years in supervisory or team lead experience

- Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level

- Strong process optimization skills, with data-driven decision-making and analytical expertise

- Ability to influence across functions and build alignment with senior stakeholders

- Experience with CRM platforms (Salesforce)

- 10-20% travel required for team, stakeholder, and site engagements.

Core Competencies

- Customer Obsessed

- Strategic Leadership

- Team Leadership & Coaching

- Cross-Functional Influence

- Process Optimization

- Data-Driven Decision Making

- Standard office environment, with regular collaboration across in-market and remote team members

- Non-physical in nature involving periods of sitting or standing.