Manager - EHR Application Training

Location:
Avera Health

Worker Type:
Regular

Work Shift:
Day Shift (United States of America)

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The Manager, EHR Application Training provides operational leadership for the EHR and enterprise application training program within Information Technology. This position leads the team responsible for role-based application curriculum, training delivery, training environment readiness, workflow-based education, user readiness, and training support for implementations, upgrades, optimization efforts, and operational change initiatives.

This leader oversees EHR Application Trainers and related training resources, establishes curriculum governance and documentation standards, manages training priorities and team capacity, and ensures training materials accurately reflect approved system build, security roles, operational workflows, and application changes. The manager partners with Enterprise Applications & Informatics teams, operational leaders, project leadership, subject matter experts, and system-wide learning resources as appropriate to support consistent, high-quality application training and effective end-user adoption.

This role is accountable for EHR/application training but does not own system level learning, leadership development, general employee development, onboarding, compliance education, or non-application education programs.

What you will do

- Lead and develop the EHR application training team:
• Provide leadership, coaching, direction, recruitment support, onboarding, performance management, workload planning, and professional development for Principal Trainers and assigned training resources.

- Set strategy for application training and readiness:
• Develop and execute training strategies, workplans, timelines, and readiness approaches for EHR/application implementations, upgrades, optimizations, workflow changes, and operational initiatives.

- Oversee curriculum governance and quality:
• Establish and maintain standards for role-based application curriculum, lesson plans, workflow scenarios, tip sheets, job aids, exercises, eLearning content, assessments, and related training materials.

- Ensure alignment between training, system build, and workflows:
• Partner with application informatics teams, operational leaders, and subject matter experts to ensure training content reflects approved system build, security roles, operational workflows, policies, and release changes.

- Manage training environment readiness:
• Provide oversight for training environment planning, build coordination, validation, testing, training patients, scenario data, and issue resolution in partnership with informatics analysts and technical teams.

- Direct training delivery operations:
• Oversee the planning, scheduling, staffing, communication, and delivery of instructor-led, virtual, recorded, at-the-elbow, refresher, and role-based application training.

- Monitor training effectiveness and adoption outcomes:
• Evaluate training effectiveness using learner feedback, assessment results, attendance/completion data, help desk trends, workflow issues, adoption indicators, and stakeholder input. Implement improvements based on findings.

- Manage training documentation, standards, and controls:
• Establish and maintain documentation standards, curriculum review cycles, version control, training readiness checklists, approval processes, and training records in accordance with IT, organizational, and application governance standards.

- Partner with system-wide learning resources:
• Coordinate with system-wide learning, LMS administrators, and other education partners for course publishing, assignments, reporting, templates, scheduling, and enterprise standards while retaining accountability for EHR/application training content and readiness.

- Lead resources, budgets, vendor coordination, and stakeholder communication:
• Manage assigned departmental resources, budget inputs, educational technologies, vendor relationships, issue escalation, stakeholder communication, and representation of the application training program on IT, operational, and project governance committees.
- Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

- Three years of related experience in EHR/Application training, healthcare information systems, clinical informatics, application support, technical training, healthcare operations, or implementation readiness. Five or more years is preferred.

Preferred Education, License/Certification, or Work Experience:

- Bachelor's in related field.
- One year of formal or informal leadership experience, including team coordination, project leadership, staff coaching, training program oversight, or supervisory responsibility.
- Experience with curriculum governance, training environment readiness, role-based training assignment logic, training metrics, and documentation standards.
- Application, EHR or instructional design certification.

Expectations and Standards

- Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.

- Promote Avera’s values of compassion, hospitality, and stewardship.

- Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.

- Maintain confidentiality.

- Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.

- Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

- PTO available day 1 for eligible hires.
- Up to 5% employer matching contribution for retirement
- Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [email protected] .