Recruiter I

Job Title: Recruiter I Candidate Services Job Description
The Contract Candidate Services Recruiter provides full-shift queue coverage for a university talent acquisition team, supporting candidates and hiring managers throughout the preboarding lifecycle from offer acceptance through Day 1. In this role, you manage high-volume inbound inquiries, monitor completion of pre-start tasks, and resolve routine questions using standardized templates and documented processes. You work within defined case management and SIM queue systems, ensuring timely responses, accurate case categorization, and smooth coordination between candidates, hiring managers, and full-time recruiters.
Responsibilities
- Provide full-shift queue coverage for candidate services, supporting inquiries from offer acceptance through Day 1.
- Manage inbound email cases across candidate services queues and respond within a 1-day first-contact service level agreement using established response templates and standard operating procedures.
- Triage and resolve Tier 1 cases, addressing routine candidate and hiring manager inquiries related to the preboarding process.
- Monitor candidate pre-start contingency tasks, including background checks, drug tests, medical checks, work authorization, mandatory documents, relocation, and IT logistics.
- Confirm completion status of pre-start tasks to both candidates and hiring managers, ensuring clarity and alignment.
- Accurately tag and categorize cases upon resolution to maintain data integrity and support effective queue routing.
- Identify and escalate Tier 2 cases to full-time candidate services recruiters when complexity exceeds Tier 1 scope, such as immigration issues, start date conflicts requiring recruiter judgment, or relocation eligibility determinations.
- Support SIM queue health by maintaining consistent coverage during assigned shift hours and proactively flagging aging cases approaching SLA thresholds.
- Work within multiple high-volume systems simultaneously, following documented processes and maintaining strong attention to detail.
- Communicate with candidates and hiring managers in a professional, empathetic manner that is appropriate for early career talent.
- Adhere to established workflows and process standards to ensure consistent and high-quality candidate experience.
- Distinguish between routine inquiries and complex issues that require recruiter intervention, applying sound judgment when deciding on escalations.
Essential Skills
- Minimum of 1 year of experience in recruiting or recruiting coordination.
- Prior experience in talent acquisition, recruiting coordination, HR operations, or similar support functions.
- Ability to navigate and work within multiple high-volume systems simultaneously.
- Strong written communication skills with a professional and empathetic tone suitable for early career candidates and hiring managers.
- Ability to manage high-volume queues and maintain timely responses in line with service level agreements.
- Attention to detail and strong commitment to process adherence.
- Ability to distinguish routine inquiries from complex escalations requiring recruiter judgment.
- Effective verbal communication skills for coordinating with candidates and hiring managers.
- Experience with full-cycle recruiting, recruitment support, or scheduling coordination.
Additional Skills & Qualifications
- Experience in recruiting operations or candidate services environments.
- background in high-volume recruiting or recruitment coordination.
- Comfort working at scale in structured, process-driven environments.
- Ability to maintain a calm, service-oriented approach when handling multiple concurrent cases.
- Strong organizational skills and ability to prioritize tasks in a fast-paced setting.
Work Environment
This role is 100% onsite in Wainwright and follows a typical day shift schedule, generally around 8:00 AM to 5:00 PM PT. You work in a structured, technology-enabled environment using case management and SIM queue systems, along with multiple high-volume tools and platforms to manage candidate and hiring manager communications. The position involves consistent computer-based work, queue monitoring, and email-based interaction throughout the shift. The work culture emphasizes accuracy, responsiveness, and adherence to documented processes to ensure a smooth and positive preboarding experience for candidates.
Job Type & Location
This is a Contract position based out of Seattle, WA.
Pay and Benefits
The pay range for this position is $36.00 - $36.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Seattle, WA.
Application Deadline
This position is anticipated to close on Nov 4, 2026.
Workplace Type
This is a fully onsite position in Seattle,WA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.