Rep-Member Services Sr

Legal Entity:  Honda Federal Credit Union
Business Unit:  Honda Federal Credit Union  
Department: Greensburg Branch

Division:  1CU
Work Location: Honda Federal Credit Union - Greensburg, IN Location
Shift:  1st
Workstyle:  100% Onsite  
Career Level:  2  
Job Grade:  Non-Exempt-4 (NE4)

## Job Purpose

The SR MSR is responsible for understanding/performing/troubleshooting a broad variety of Member services such as transactions, opening and closing accounts, processing consumer and R/E loan applications, filing disputes, and assisting members with any questions/concerns in regards to their account. Have full knowledge of the Credit Union’s products and services. Associates need to have customer service and sales skills and personal finance knowledge, ability to multi-task, maintain confidentiality and communicate effectively.

## Key Accountabilities

- Operational/Technical Skills

Products/Services/Systems: Have a working knowledge of all HFCU deposit and
consumer loan products, and services. Working knowledge of operational systems to
effectively perform: Teller Transactions, New memberships/accounts; New services;
Loan applications / processing; Basic IRA processing; Equity applications. Basic
Mortgage Knowledge
Policies/Procedures/Compliance: Effective and confident working knowledge of all
HFCU policies and procedures based on industry regulations, and a basic
understanding of how those apply to day-to-day operations.
Emerging areas: This also includes educating members on new technologies provided
by HFCU
Emerging areas: This also includes educating members on new technologies provided
by HFCU

•    Sales and Service

Effectively and Confidently interacts with members in a professional and courteous
manner while evaluating their needs. This evaluation would lead to consistent
opportunities to educate and/or cross sell products and services to meet those needs.
Strong working knowledge of Service Plus and TMA training leading to effectively and
confidently meeting customer service expectations and metrics. Effective and
confident in moving beyond the member’s initial request and offering additional
education / opportunities to the member
Member interaction may be inbound or outbound

• Team Oriented

Able to work within a team to accomplish the overall goals/products/services regardless of one’s own area

## Qualifications, Experience, and Skills

- High School Diploma or GED Equivalent
- Minimum 2 to 3 recent years customer service and sales skills in a financial service environment
- Professionalism
- Ability to multitask
- Decision making skills
- Self-motivation

What differentiates Honda and make us an employer of choice?

Total Rewards:

- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)

Career Growth:

- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development programs

Additional Offerings:

- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.