About this role
GENERAL JOB DESCRIPTION : Responsible for assisting physicians with patient care during clinic visits and coordinating clinical care outside of visits. This includes casting, bracing, scheduling procedures, obtaining authorizations, and providing concierge-level service to patients throughout their recovery. A key responsibility is conducting postoperative follow-up calls to assess recovery, address concerns, and reinforce care instructions. Ensures quality, safety, and efficiency in all aspects of patient care while maintaining a positive and professional image of the clinic.
ESSENTIAL FUNCTIONS :
In-Clinic Support:
- Assist physicians with patient care: prepare injections, take vital signs, complete H&P questionnaires, and facilitate suture removals/dressing changes.
- Apply casts, splints, and DME in coordination with Cast/Orthopedic Technician.
- Issue prescriptions, therapy orders, home exercises, work restrictions, and diagnostic orders per physician instruction.
- Maintain a safe, efficient, and respectful clinic environment. Prepare exam rooms and perform sharps container checks.
- Document all patient-related communication and treatment in EMR.
- Assist with procedure and diagnosis coding of encounter forms.
- Restock supplies and sterilize instruments per schedule.
- Attend continuing education and skill labs offered by Texas Orthopedics.
- Assist with phlebotomy if certified.
- Travel to other clinical locations as needed.
Care Coordination & Follow-Up:
- Conduct postoperative follow-up calls to patients to assess recovery, address concerns, reinforce care instructions, and escalate issues to the physician as needed.
- Receive and manage incoming calls, schedule surgeries, imaging, and therapy appointments.
- Complete surgery checklists and coordinate with physicians and facilities.
- Obtain and track prior authorizations and insurance clearances.
- Schedule Peer-to-Peer calls when necessary.
- Monitor and respond to patient cases and medication requests within the same business day.
- Facilitate capture of opioid history and patient-reported outcomes.
- Track adverse events such as post-op complications and hospital readmissions.
- Review and manage assigned physicians surgery schedule for accuracy.
- Coordinate training and preferences with Surgery Coordinator and Office Manager.
- Queue lab results into EMR system.
- Provide coverage for peers and monitor assigned voicemail daily.
Qualifications
QUALIFICATIONS
Education :
- High school diploma or GED required.
- Graduation from an accredited Medical Assisting program preferred.
Experience :
- Minimum two years in a healthcare setting, preferably orthopedics.
- Two years of surgery scheduling experience preferred.
Licensure :
- Current Medical Assistant certification (CMA) preferred
Special Skills :
- Strong interpersonal and communication skills.
- Knowledge of medical terminology, pharmaceuticals, and EMR systems.
- Ability to work in a fast-paced environment with attention to detail.
- Excellent problem-solving and organizational skills.
Physical Demands :
- Frequent walking, standing, and sitting for extended periods.
- Ability to lift/carry up to 50 lbs and assist patients up to 300 lbs.
- Full range of motion, adequate visual acuity, and hearing/speaking ability.
- Clinic and office setting with travel between locations.
- Exposure to communicable diseases, toxic substances, radiation, and bodily fluids.
Environmental Working Conditions :
- Combination clinic and office setting.
- Travel between clinic locations.
- Exposure to communicable diseases, toxic substances, radiation and bodily fluids.