Member Service Representative

Hercules First Federal Credit Union is looking for a smart, fun, and outgoing individual to join our Fabulous Team!

Day-to-Day Responsibilities may include:

- Providing great service to members and potential members

- Assumes responsibility for the efficient, effective, and accurate performance of member service functions.

- Recognize member needs and cross sell products and services

- Balance cash drawer

- Accurately and efficiently process transactions in accordance with established policies

- Actively participate and complete product knowledge courses

- Perform other duties as assigned

- The occasional desire to bring treats to share with staff

Interpersonal Skills:

- Passion for helping others

- Understanding of what great member service means

- Courtesy, tact, diplomacy, and strong communication skills are essential elements of the job

- Ability to solve practical problems and deal with a variety of situations

- Must be good with detail and have the ability to deal with confidential information

- Friendly and welcoming personality

- Positive Attitude

- Ability to make conversation with others

- Understanding of how to maintain a professional, yet lighthearted environment

- Professional appearance and dress

Education & Technical Requirements:

- High School Diploma or equivalent

- Good math skills.

- Ability to operate related computer applications and other business equipment including a calculator, copy machine, coin and money counting machines, and telephone.

- Spanish Speaking Preferred