IT Support Specialist II

The IT Support Specialist II provides intermediate-level technical support, system administration, and customer service across enterprise desktop, hardware, software, and peripheral environments. Functioning primarily as Tier 2 escalation support, the incumbent investigates and resolves complex technical issues escalated from Tier 1, manages identity access and administrative services, and ensures high availability and operational readiness of end-user computing systems. This position also champions environmental, safety, health, and quality (ESH&Q) standards across all daily operations.

Associates degree in MIS, Computer Science or equivalent with at least one year of related experience.

- Minimum of 1–2 years of hands-on experience in desktop support, service desk operations, or IT customer service, preferably in an enterprise or regulated environment.
- Technical Competencies Operating Systems & Infrastructure: Strong technical proficiency with modern Microsoft Windows enterprise environments, file systems, and core networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Directory Services: Practical experience managing accounts, groups, and permissions within Microsoft Active Directory and Azure AD/Entra ID.
- Productivity & Business Applications: Advanced familiarity with Microsoft 365 / Office Suite (Word, Excel, PowerPoint, Access, Outlook, Teams) and enterprise collaboration tools.
- Hardware & Peripherals: Demonstrated competence in diagnosing, repairing, and configuring enterprise workstations, laptops, docking stations, network printers, and A/V equipment.
- Troubleshooting: Proven end-to-end diagnostic methodology across interconnected software, hardware, and network layers.

- Professional & Interpersonal Skills Communication: Exceptional verbal and written communication skills; ability to translate technical concepts into clear, actionable guidance for non-technical users.
- Problem-Solving & Adaptability: Strong organizational skills with the ability to manage competing priorities, balance ticket queues, and remain composed in a dynamic, fast-paced environment.
- Collaboration & Flexibility: Collaborative team player with a strong service ethic; willingness to work flexible schedules or provide occasional on-call/after-hours support as operational needs dictate.

- The primary work location is the Losee Road Facility in North Las Vegas, Nevada.
- Work schedule will be 4/10s Monday through Thursday (subject to change).
- Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work.
- Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
- Must possess a valid driver’s license.

MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2 , “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4 , “Workplace Substance Abuse Programs at DOE Sites,” will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709 , “Counterintelligence Evaluation Program.”

MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.

Hourly range for this position is: $23.17 - $34.76.

Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.