Assistant General Manager

Assistant General Manager

Supervises:

- Director of Food & Beverage

- Executive Chef

- Director of Events

- Housekeeping Manager

- Membership Services Team

- Front Desk Operations

- Administrative Staff

- Clubhouse Maintenance Personnel

- Other Department Heads as Assigned

Position Summary

The Assistant General Manager (AGM) serves as the senior operational leader responsible for executing the day-to-day operations of 1876 Country Club and ensuring exceptional service standards throughout the Club.

The AGM works directly with the General Manager to deliver a luxury private club experience while maintaining operational excellence, financial discipline, employee engagement, and member satisfaction.

This position serves as the primary operational liaison between department heads and the General Manager and is expected to be highly visible throughout the Club, actively interacting with members, guests, and staff daily.

The AGM must possess strong leadership skills, financial acumen, hospitality expertise, and the ability to lead multiple departments while ensuring alignment with the Clubs mission, standards, and strategic objectives.

The AGM shall assume General Manager responsibilities in the absence of the General Manager.

Primary Responsibilities

Daily Club Operations

The AGM is responsible for ensuring all departments operate efficiently and consistently each day.

Responsibilities include:

- Opening and closing oversight of Club operations.

- Daily facility inspections.

- Monitoring member service standards.

- Ensuring operational readiness of all departments.

- Addressing member concerns and service recovery opportunities.

- Coordinating daily activities among department heads.

- Ensuring all facilities are clean, organized, and member-ready.

- Maintaining consistent execution of Club standards.

Leadership & Management

The AGM serves as a senior leader within the organization.

Responsibilities include:

- Leading department head meetings.

- Conducting daily operational meetings.

- Coaching and mentoring supervisors.

- Assisting with employee development plans.

- Conducting performance evaluations.

- Supporting recruitment and hiring efforts.

- Administering disciplinary procedures when necessary.

- Promoting teamwork throughout the organization.

- Developing future leaders.

The AGM is expected to lead by example and demonstrate professionalism, accountability, and integrity at all times.

Member Experience Management

The AGM is responsible for ensuring exceptional member experiences throughout the Club.

Responsibilities include:

- Regular interaction with members.

- Monitoring member satisfaction.

- Resolving member concerns promptly.

- Following up on member feedback.

- Ensuring service standards are consistently executed.

- Participating in member events.

- Supporting membership retention efforts.

- Assisting with prospective member tours.

Member Expectations

The AGM shall:

- Know members by name.

- Maintain visibility throughout the Club.

- Foster meaningful member relationships.

- Anticipate member needs.

- Ensure prompt follow-up on all concerns.

Food & Beverage Oversight

The AGM serves as the primary operational leader for Food & Beverage.

Responsibilities include:

Front-of-House Operations

- Dining room service standards.

- Bar operations.

- Beverage programs.

- Event execution.

- Employee training.

- Reservation management.

- Member dining experiences.

Back-of-House Operations

- Menu implementation.

- Kitchen cleanliness.

- Food quality.

- Sanitation compliance.

- Staffing oversight.

- Purchasing controls.

Financial Oversight

- Food Cost Management.

- Liquor Cost Management.

- Labor Cost Management.

- Inventory Controls.

- Waste Reduction Programs.

The AGM shall conduct routine inspections of all dining facilities and provide coaching to management staff.

Clubhouse Operations

The AGM is responsible for maintaining luxury-level clubhouse standards.

Areas of oversight include:

- Clubhouse Cleanliness

- Locker Rooms

- Restrooms

- Dining Rooms

- Bars

- Event Spaces

- Administrative Offices

- Outdoor Patios

- Pool Facilities

- Fitness Facilities (if applicable)

Daily Inspection Program

The AGM shall conduct and document inspections of:

- Facility Cleanliness

- Member Areas

- Employee Areas

- Safety Hazards

- Maintenance Issues

- Landscaping around Clubhouse

Event & Social Operations

The AGM is responsible for ensuring successful execution of all Club events.

Responsibilities include:

Member Events

- Holiday Events

- Member Mixers

- Wine Dinners

- Family Events

- Club Celebrations

Private Events

- Weddings

- Corporate Meetings

- Banquets

- Social Functions

The AGM shall ensure event standards, staffing levels, and service execution meet Club expectations.

Financial Responsibilities

The AGM works closely with the General Manager on financial performance.

Responsibilities include:

Budget Management

Monthly Forecasting

- Revenue Monitoring

- Expense Control

- Labor Management

- Departmental Budget Reviews

Financial Controls

- Cash Handling Compliance

- Inventory Controls

- Purchasing Controls

- Invoice Review

- Payroll Review

- Internal Audits

The AGM shall identify opportunities to improve profitability while maintaining member satisfaction.

Human Resources & Training

The AGM plays a significant role in staff development.

Responsibilities include:

Recruiting

- Interviewing candidates.

- Participating in hiring decisions.

- Onboarding new employees.

Training

- New Employee Orientation.

- Service Standards Training.

- Leadership Development.

- Safety Training.

- Department Cross-Training.

Retention

- Employee Recognition Programs.

- Staff Communication.

- Career Development Planning.

Internal Controls & Compliance

The AGM is responsible for ensuring operational compliance.

Responsibilities include:

Cash Controls

- Daily Deposit Verification.

- Safe Audits.

- POS Compliance.

- Cash Handling Reviews.

Inventory Controls

- Liquor Inventory Audits.

- Food Inventory Reviews.

- Purchasing Compliance.

- Receiving Procedures.

Safety & Risk Management

- OSHA Compliance.

- Alcohol Compliance.

- Health Department Compliance.

- Emergency Response Procedures.

Operational Inspection Program

The AGM shall complete daily inspections of:

Food & Beverage

- Dining Rooms

- Bars

- Kitchens

- Storage Areas

Clubhouse

- Restrooms

- Locker Rooms

- Fitness Areas

- Event Spaces

Exterior Areas

- Arrival Experience

- Parking Lots

- Landscaping

- Entry Monuments

- Pool Areas

Inspection deficiencies shall be communicated to department heads and corrected promptly.

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Qualifications

Required
Bachelors Degree preferred.
Minimum 5 years management experience in private clubs, resorts, luxury hotels, or hospitality operations.
Strong leadership and communication skills.
Experience managing multiple departments.
Strong financial acumen.
Knowledge of food and beverage operations.
Ability to lead in a fast-paced hospitality environment.

Preferred
Certified Club Manager (CCM)
CMAA Membership
PGA Membership
Hospitality Management Degree
Private Club Experience
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KNOWLEDGE, SKILLS & ABILITIES
Hospitality Leadership
Food & Beverage Operations
Event Management
Financial Analysis
Budgeting
Human Resources
Employee Development
Conflict Resolution
Member Relations
Operational Planning
Inventory Management
Internal Controls
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PHYSICAL REQUIREMENTS
Ability to stand and walk for extended periods.
Ability to work evenings, weekends, and holidays.
Ability to inspect indoor and outdoor facilities.
Ability to lift up to 30 pounds occasionally.
Ability to respond during emergency situations.
Ability to navigate all Club facilities and grounds.
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PERFORMANCE MEASUREMENTS
The Assistant General Manager will be evaluated on:
Member Satisfaction
Service Standards
Member Feedback
Member Retention
Financial Performance
Revenue Performance
Labor Cost Control
Expense Management
Departmental Profitability
Leadership Performance
Employee Retention
Training Compliance
Team Development
Department Head Performance
Operational Excellence
Facility Standards
Event Execution
Internal Control Compliance
Safety Compliance
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POSITION STATEMENT
The Assistant General Manager of 1876 Country Club serves as the operational leader responsible for executing the Clubs daily activities and delivering a luxury private club experience. This individual is expected to lead with professionalism, accountability, and hospitality while supporting the General Manager in achieving the Clubs strategic, financial, and service objectives. The AGM is considered the successor-in-training for future General Manager opportunities and must demonstrate exceptional leadership, business acumen, and dedication to excellence.