About this role
Job Title: Part-Time Registration Clerk
Join Our Team at North Pointe Surgery Center (NPSC)
North Pointe Surgery Center (NPSC), part of Orthopedic Associates of Lancaster (OAL), is dedicated to providing exceptional surgical care in a specialized outpatient setting. With surgery centers located in Lancaster and Lebanon, Pennsylvania, our team works alongside experienced orthopedic surgeons and clinical professionals to help patients get back to the activities and lives they enjoy.
At NPSC, our focus is on delivering high-quality, efficient, patient-centered care in an environment designed specifically for outpatient surgery. Our centers perform a wide range of orthopedic procedures, including total joint replacements, using advanced surgical techniques and technology.
Our commitment to quality and patient safety is reflected in NPSC’s Joint Commission certification for outpatient total joint replacement and our longstanding record of successfully meeting the rigorous standards of both The Joint Commission and the Pennsylvania Department of Health. This history of successful surveys reflects the commitment of our entire team to maintaining a safe, compliant, and high-quality environment for our patients and one another.
As part of OAL, NPSC combines the close-knit, collaborative environment of a specialized surgery center with the resources and stability of one of Central Pennsylvania’s leading orthopedic organizations. OAL is physician-owned and supported by more than 400 employees across its orthopedic practices and surgery centers.
When you join NPSC, you become part of a team where every role contributes to the patient experience. Whether you work in clinical care, materials management, business operations, or another support function, you’ll work alongside professionals who value teamwork, quality, safety, and exceptional service.
Job Summary
The Registration Clerk is responsible for completing the registration process for all patients prior to their scheduled procedures, verifying all data in the surgery center's data processing system is complete, accurate and updated as necessary, and performing a variety of other administrative functions. The Registration Clerk will work a part-time schedule and will average around 25 hours per week.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Promotes the mission, vision, and values of the organization.
- Greets patients promptly as they enter the Center.
- Accurately enters patient information into software system.
- Verifies previously entered information is correct.
- Collects any patient responsibility payments upon registration.
- Provides patient with receipt for payment.
- Posts payment in software system correctly.
- Answers incoming phone calls; triage to the appropriate person.
- Maintains and balances cash bag daily.
- Scans and/or copies insurance cards and patient ID.
- Ensures patient fills out and signs all relevant insurance and Center release forms.
- Closely adheres to Centers rules and regulatory compliance.
- Compiles and submits necessary clinical documentation for anesthesia provider.
- Accurately scans clinical documentation into Centers electronic medical records.
- Monitors and reports on completion of operative reports to ensure chart completeness within 30 days.
- Performs other duties as assigned.
Qualifications
Required Qualifications
- High school diploma or GED is required.
- Experience with Microsoft Office (Excel, Word) is required.
Preferred Qualifications
- Prior experience in a medical office setting.
- Certification/Diploma from a vocational school or business school.
- Ability to utilize online payer specific manuals and medical policies.
- Ability to explain differences between, but no limited to, co-insurance; co-payment; deductible.
- Strong organizational skills and attention to detail.
- Ability to remain calm and professional.
- Basic mathematic skills and payment processing.
- Outstanding Customer Service skills.
- Must be able to work in a fast-paced environment.
Our Commitment to Inclusivity
At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.
Equal Employment Opportunity (EEO) Compliance:
We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process, please contact our Human Resources department at [email protected].