Account Manager, Wholesale - Greater China

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE :

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This role is part of the MillerKnoll retail team in APMEA and contributes to the growth of the Herman Miller and KnollStudio wholesale channel in China. Based in Shanghai, the role reports to the Sales Manager, Wholesale - Greater China. The candidate will work closely with the Sales Manager to manage dealer performance, own the day-to-day health of dealer accounts, build partner relationships, and identify leads and business opportunities. This role requires close collaboration with local and regional teams to deliver sales targets while ensuring brand alignment, business compliance, and consistency with MillerKnoll values.

ESSENTIAL FUNCTIONS

Work closely with the Sales Manager to deliver sales targets and grow the wholesale dealer network for Herman Miller and KnollStudio in China.

Contribute to business development by identifying potential leads, partners, and growth opportunities for the wholesale channel.

Execute annual and seasonal dealer plans across sales, marketing, product assortment, showroom presentation, A&D projects, inventory, and brand guidelines.

Track monthly orders, shipments, P&L, points of sale, profitability, sell-in, and sell-out performance against agreed strategies, forecasts, and targets.

Maintain strong relationships with wholesale dealers and trade partners, providing day-to-day account management, coordination, follow-up, and retail operational support.

Deliver brand presentations and product training to strengthen dealer performance and ensure consistent brand awareness across the market.

Collaborate with dealers on online and offline marketing initiatives, events, branded spaces, and customer experiences to increase brand visibility, engagement, and sales growth.

Review market and industry trends to identify long-term business needs and future wholesale and retail growth opportunities.

Monitor receivables and payments to help maintain healthy and sustainable business growth.

Partner with the Sales Manager, work team leader, and cross-functional teams to align daily execution, retail plans, and company goals.

OTHER RESPONSIBILITIES AND JOB INFORMATIO N:

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MINIMUM REQUIREMENTS:

The minimum qualifications needed to perform the essential functions of the job such as education, competencies, experience, knowledge and skills.  This should include any specialized knowledge and expertise applicable to the job.

- 3-5 years’ experience in sales, marketing, brand management or account management
- Fluency in Mandarin and English a must
- A passion for the furniture and design industry
- Knowledge of the premium luxury retail markets and eCommerce platform businesses
- Self-starter with a business development mindset and entrepreneurship spirit
- Based in Shanghai, highly mobile and able to undertake occasional travel
- Sensitive cultural awareness, strong interpersonal and communication skills
- Analytical, organized, can navigate challenges effectively and manage complex situations
- Familiarity with local furniture and material compliance needs a plus
- Understanding of the importance of Corporate Values and their implementation
- Creativity and innovation – can think out of box and be a difference maker!

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected] .