CX Researcher 1

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

As a CX Researcher, you will elevate user experiences and foster innovation in our digital products and services. Your responsibilities include contributing to user-centric solutions that enhance the user experience for patients, healthcare providers, and other stakeholders through close collaboration with experience owners, designers, and researchers. Your role involves conducting both qualitative and quantitative research with our customers and turning research findings into valuable insights and recommendations. We're looking for a self-motivated person who can work well in a team and is motivated to positively impact people's lives.

Essential Functions of the Role

- Support and conduct user research, identifying user needs and opportunities for enhancing our digital products and services.
- Help design and execute comprehensive user-centered research studies, including interviews, surveys, usability tests, and user observations.
- Examine and interpret research findings, translating them into actionable insights for teams and stakeholders.
- Collaborate closely with cross-functional teams, purposefully influencing product development with research-driven insights.
- Develop a solid understanding of the healthcare industry, staying informed about trends, regulations, and user expectations.
- Advocate for user-centered design values across the organization, fostering a culture of UX research impact.
- Stay updated on the latest UX research methodologies and tools, including AI tools, enhancing research processes.

Key Success Factors

- Exemplify a deep sense of empathy and relentless curiosity, seeking to uncover the intricacies of user motivations and behaviors.
- Hold a bachelor's degree or equivalent experience in a relevant field like Human-Computer Interaction, Psychology, or Cognitive Science.
- Demonstrate experience as a UX researcher. Showcase a portfolio highlighting how your research has impacted decision making, including product design and strategy.
- Demonstrate expertise in conducting various qualitative and quantitative research methods. These include interviews, surveys, usability testing, card sorting, and heuristic evaluations.
- Showcase proficiency in examining research data and synthesizing findings into actionable insights and recommendations.
- Exhibit excellent communication skills, capable of effectively conveying research findings to both technical and non-technical stakeholders.
- Possess a solid foundation in UX design principles and a clear understanding of how research shapes and guides design recommendations.
- While not obligatory, familiarity with healthcare industry trends, patient engagement, and regulations is advantageous.
- Collaborate effectively with cross-functional teams, contributing insights and collaborating seamlessly.
- Possess a willingness to be coached, give feedback to and receive feedback from their fellow researchers, and participate in a culture of continuous improvement.

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Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 2 Years of Experience