Service Associate

Job Requirements

Role/ Job Title: Service Associate

Function/ Department: Wholesale Banking Operations

Job Purpose: ' The role entails co-ordination with Client, Business, CAD & Operations team and other banks to ensure smooth processing of disbursals, documentation follow up, covenant monitoring & closure and Security/ collateral perfection pertaining to Wholesale banking customers. The role ensures all requirements are completed as per the bank’s policy framework and at the same time ensuring to provide solutions keeping customer requirements. Service Associates are expected to independently handle and resolve the issues and ensure timely closure of cases while reducing dependency on Relationship Managers/ Business teams. The role helps to improvise quality and provide more clarity and guidance to customers for closing the request swiftly.

Roles & Responsibilities:

Primary Responsibilities:

ROC Charge creation--Coordinate and follow up with client for pending documents, track ROC/CHG-1 status with Vendor, ensure completeness, and submit final set to CAD

Security creation & perfection - Coordinate with other lenders to obtain pari-passu letters, track status across banks, validate details, and upload to system

-'Resolve CAD and legal queries on the TSR and valuation documents with clients and other bank RMs- Coordinate with valuers/clients for corrected TSR, compile revised reports, and resubmit to CAD/Legal

'-Collect mortgage documents from other bankers or security trustees, Resolve CAD and legal queries - Coordinate collection of physical/scanned mortgage documents, maintain checklist, verify completeness as per CAD/Legal requirements

- Coordinate on legal document execution and finalise mortgage/other security documents - Manage end-to-end execution logistics (printing, stamping, witnessing), scan executed documents, guide client on execution requirements (stamping, signatories, annexures).

'​Obtain custody confirmation letter, copy of property documents from existing lender or security trustee - Obtain custody letters and copies from lenders/trustees, organize documents, upload to system

'​Share documents with CAD for CHG1 Filing and CERSAI registration - Compile mortgage/hypothecation documents, highlight checklist gaps, submit to CAD, track CHG-1 & CERSAI registration status with CAD/Ops team

'Obtain BR, MoA, AoA, CoI,PAN, signature/ID proof of authorised signatories, other CP/pre-disbursement documents from client - Collect and follow up for documents, verify details as per CAD checklist and highlight corrections to client, scan and submit to CAD.

​Resolving CAD queries on BR and CP documents - Obtain corrected BR/CP documents from client, ensure compliance with CAD queries, and resubmit

'Initiate limit setup with CAD team - Compile and submit limit setup documents, track CAD queries, coordinate revised submissions with client

'Disbursement related activities -Verify supporting documents (invoices, project stage, asset details) against sanction terms to enable disbursement, follow up discrepancies

'Coordinate and follow-up with clients for document collection for covenants, perform basic checks on documents (as per detailed checklist), seek internal approvals for deviations and submit for closure to CAD

Account opening & service: Coordinate with clients and operations team for account opening, Re-KYC requirements, other service requests (change in signatories, etc.)

Secondary Responsibilities:

Works towards achieving Organisations goals / objectives and shows urgency in fast paced environment

'MIS & Reporting

Route cases to other functions where ever applicable.

Educational Qualification:

Any Graduate or Postgraduate

Experience: 3 to 5 years’ experience in Credit Administration -Whole sale banking.

Customer service , Account opening process

Prior customer facing exposure will be preferred.