Manager Crew Scheduling

Department:
Crew Scheduling

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Manager Crew Scheduling supports Air Operations by Leading the Crew Scheduling Team responsible for maintaining safe, compliant, and efficient Flight Attendant coverage across the operation. They’ll oversee day‑to‑day scheduling activities, provide direction and development for Crew Scheduling Employees and Leaders, and ensure adherence to regulatory requirements, labor agreements, Company policies, and operational procedures. They’ll partner across operational Teams to resolve staffing and contractual challenges, support network stability during irregular operations, and communicate operational impacts and recommendations to Leadership. The Manager Crew Scheduling leverages strong Leadership, decision-making, and communication skills to support operational reliability, minimize disruptions, and deliver a dependable Customer experience.

Additional Details

- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

W e’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

- Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
- Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
- Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

- Lead and oversee the day-to-day operations of the Crew Scheduling function, ensuring safe, compliant, and efficient crew coverage across the operation
- Provide leadership, coaching, and development for Supervisors and Schedulers, fostering a culture of accountability, engagement, and continuous improvement
- Direct and support operational decision-making during irregular operations (IROPs), weather events, system disruptions, and other operational challenges to minimize impact and maintain schedule reliability
- Monitor staffing levels, Scheduler availability, and operational performance to proactively identify risks and implement solutions that support operational objectives
- Own end-to-end business processes, procedures, and performance standards for Crew Scheduling Operations, developing, implementing, and continuously improving practices that enhance efficiency, productivity, service delivery, and operational effectiveness
- Serve as the business owner for departmental KPIs, service level expectations, and operational goals, establishing performance measures, monitoring results, identifying improvement opportunities, and driving actions to achieve targeted outcomes
- Serve as an escalation point for complex operational issues, providing guidance, risk assessment, and resolution to support business continuity
- Partner across other departments to ensure alignment on operational priorities, staffing strategies, and organizational initiatives
- Support change management initiatives, including new technology implementations, process changes, and operational enhancements
- Serve as the end-to-end business owner for special projects and strategic initiatives impacting Crew Scheduling Operations, responsible for business requirements, stakeholder alignment, implementation oversight, operational readiness, performance measurement, and realization of intended business outcomes
- May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

- Expert knowledge of the Crew Scheduling operation, applications, federal regulations, labor contracts, and Crew Scheduling policies and procedures
- Ability to establish and maintain effective working relationships across departments and within the Team to promote collaboration, alignment, and achievement of operational objectives
- Ability to read, analyze, and interpret Collective Bargaining Agreements and federal regulations
- Ability to communicate effectively through verbal, written, and presentation formats with diverse audiences
- Skilled in advanced problem-solving with the ability to assess risk, evaluate alternatives, and implement effective solutions
- Ability to lead teams in a fast-paced, dynamic, and continuously changing operational environment
- Ability to maintain focus on tasks while working in a busy and distracting environment
- Ability to exercise sound judgment and make timely decisions to resolve complex operational issues, including situations involving conflict resolution, competing priorities, and operational risk

Education

- Required: High School Diploma or GED

Experience

- Demonstrated experience in directly or indirectly leading team(s)
- Fully functioning, broad knowledge in: Crew Scheduling and airline operations
- Working within Collective Bargaining Agreements
- Dispute resolution
- Project delivery and execution

- Preferred: Experience analyzing data, metrics, or reports to identify trends and support business decisions
- Preferred: Experience preparing written summaries, reports, presentations, or updates for varied audiences
- Preferred: Knowledge of Flight Attendant crew scheduling practices and labor agreement (CBA)

Licensing/Certification

- N/A

Physical Abilities

- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
- Ability to work extended hours as needed, including nights, weekends and holidays

Pay & Benefits:

Competitive market salary from $119,900 per year to $133,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:

- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents
- Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
- Explore more benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount doesn’t guarantee employment for any particular period.

**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.

*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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