Customer Experience Associate

Job Title
Customer Experience Associate

Job Description Summary
Job Description Summary
As a Customer Experience Associate, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.

Job Description

About the role:

- Meet and greet visitors proactively in a timely manner
- Manage reception services to ensure a positive customer experience
- Announce arrival of guests;
- Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
- Accountable for workplace operations
- Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purpose
- Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
- Ensure locker and parking data integrity is maintained
- Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
- Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

About you:

- Strong reception or hospitality / customer service background
- Professional verbal and written communication skills
- Ability to multi-task
- Able to demonstrate a common sense approach to problem solving
- Minimum completion of Higher School Certificate

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

- Being part of a growing global company;
- Career development and a promote from within culture;
- A Supportive and flexible environment;
- A workplace which promotes diversity and inclusion in everything we do.

At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”