Supervisor - MD-Order Management

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Roles and Responsibilities:

- Monitor all order issues and resolve discrepancies, ensuring accurate billing of transactions.

- Organize, direct, and monitor daily order fulfillment activities of the MD Order Management Team.

- Distribute workload, monitor performance, and conduct performance reviews.

- Ensure the accuracy and timeliness of order processing.

- Oversee coordination of delivery scheduling and related processes to ensure customer satisfaction.

- Establish operational procedures to ensure timely execution of delivery orders.

- Implement training, support, and instruction on order quality and procedures.

- Maintain effective collaboration with cross-functional teams and promote productivity improvement through administrative best practices.

- Ensure all issues and problems are resolved promptly.

- Analyze challenges related to undelivered products, returned products, rescheduling, and other issues that may impact delivery commitments.

- Develop and document order input procedures as assigned.

- Verify all order lines, prepare order status reports on a daily, weekly, and monthly basis, manage shipments, and respond to inquiries regarding order status.

- Analyze service performance, identify root causes affecting team performance, and implement improvement actions.

- Reduce complaints from customers and principals.

- Ensure all equipment is functioning efficiently.

- Ensure compliance with company and business policies, administer sales orders, and maintain an appropriate order flow.

- Prepare and communicate process changes to relevant departments and principals, ensuring optimal practices across all processes.

- Build and maintain strong relationships with customers and principals.

- Prepare, manage, implement, and control staff incentive and remuneration programs to accurately measure and reflect performance.

- Participate in company projects as required.

- Prepare and present operational data related to areas of responsibility for customer operations reviews.

Minimum Qualifications:

- Bachelor's degree in any field

- Experience in document preparation and order taking

- Excellent communication skills

- Ability to communicate in English is an advantage

- Good personality and presentation skills

- Strong analytical and problem-solving skills

- Ability to work under pressure and travel up-country

- Proficient in Microsoft Office applications and office equipment

What We Offer:

- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

- Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

- Our Total Rewards program is designed to support your overall well-being in every aspect.