Production Support Engineer

Join Bally’s Intralot as a Production Support Engineer!

Your Role:

As a Production Support Engineer, you will investigate technical issues, analyze system behavior, and work closely with engineering teams to identify solutions and prevent recurring incidents. You will have the opportunity to contribute to service improvements, enhance monitoring processes, and support the continuous evolution of our applications.

- Monitor application performance and investigate production incidents, ensuring timely resolution in line with established SLAs.
- Analyze recurring technical issues and identify their underlying causes to improve system reliability.
- Use monitoring and observability tools to detect anomalies, investigate errors, and identify performance bottlenecks.
- Work closely with Development, DevOps, and QA teams to troubleshoot complex issues and implement effective solutions.
- Reproduce production issues in controlled environments and verify corrective actions before release.
- Maintain accurate incident and problem records, contributing to knowledge sharing and continuous improvement.
- Identify opportunities to improve troubleshooting workflows through automation and scripting.

Requirements

To excel in this role, you should:

- A degree in Computer Science, Software Engineering, or a related technical field.
- At least 3 years of experience in Application Support, Production Support, System Administration, Software QA, or DevOps.
- Good knowledge of SQL and hands-on experience with MySQL exposure to Oracle or MongoDB is a plus.
- Experience with monitoring and observability platforms such as Nagios, Grafana, or New Relic.
- Strong troubleshooting skills in Linux environments; familiarity with Windows is an advantage.
- Understanding of APIs and modern application environments, including containers or Kubernetes.
- Basic scripting or automation skills using tools such as Bash or Python.
- The ability to communicate effectively in both Greek and English.
- A collaborative mindset, analytical thinking, and a proactive approach to problem-solving.

📌 This role may require shift work and occasional international travel due to our global clientele.

Why Join Us:

💸 A competitive compensation package combined with additional benefits.

💻 Hybrid working model.

🏥 Private Insurance for you and your family.

🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.

📚 An extensive training program upon induction and throughout employment.

🚀 Exceptional opportunities to learn and develop in a multinational environment.

🌎 Prospects for professional growth both locally and globally.

🚀 Our Hiring Journey

Step 1 → Intro chat with HR & your future team

Step 2 → A short assessment task (just enough to get a feel for the role)

Step 3 → Final conversation to wrap things up

⏳ Usually wrapped up within 2-3 weeks

💬 Friendly, clear, and respectful — just how we like our process.

About Us

Bally’s Intralot is a leading iGaming and lottery solutions provider listed on the Euronext Athens, aiming to drive strategic growth and global competitiveness across the globe. Combining Bally’s proven digital B2C expertise with INTRALOT’s longstanding leadership in regulated lottery gaming, Bally’s Intralot forms a uniquely positioned, independent global champion across online gaming, lottery, iLottery, and sports betting.

At Bally’s Intralot, our culture is guided by a shared set of values that shape the way we collaborate, innovate, and deliver for our partners and communities.

- We Win as One, working collaboratively across teams, functions, and geographies to achieve common goals. We believe that success is built through trust, respect, and the collective strength of our people.
- We are Powered by Curiosity, continuously seeking new ideas, insights, and perspectives. By encouraging learning and innovation, we challenge the status quo and strive to develop smarter, more effective solutions.
- We bring Fun with Purpose, combining our passion for the gaming and technology industries with a strong sense of responsibility. We aim to create engaging experiences while contributing positively to our customers, partners, and society.
- We Embrace the Possibility, staying open to change and new opportunities. Through adaptability and forward thinking, we explore new paths for growth and innovation in an evolving industry.

- Above all, we Guard the Game, upholding the highest standards of integrity, fairness, security, and responsible gaming. We are committed to protecting our players, partners, and the trust placed in our brand.

Equal Opportunity Employer:

🌈 We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions!