Senior Payroll Executive

About SD Worx

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.

Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent.

About the role:

The Senior Payroll Executive role is to deliver a managed payroll service to clients in a professional, friendly, efficient manner leading to continued business retention and growth.

The Senior Payroll Executive will liaise and communicate appropriately and effectively with team members and internal and external stakeholders.

Which tasks can you expect?

- Effectively plan and manage own workload, managing, servicing and delivering customer payrolls to agreed deadlines
- Participate in team huddles to ensure risks and issues are highlighted and followed through to closure
- Communicate effectively handling routine, non-routine and complex customer queries regarding payroll and HR related issues, including liaising with both internal and external contacts
- Identify opportunities to advise and assist other team members, including cover for other team members as and when required
- Validate and input all data received to agreed SLAs
- Check input data and make all relevant corrections before the live run
- Manage all aspects of Tax Year end processing for customers
- Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time
- Provision and delivery of their performance statistics, including root cause to the Team Manager to meet reporting requirements
- Support the Team Manager in creating the RCA documentation
- Recognise and promote opportunities for Added Value Services
- Actively identify improvements that drive process efficiencies and profitability.
- Compliance with statutory regulations, and provide guidance to customer and colleagues
- Demonstrate good knowledge of legislation and products
- Maintain Standard Operating Processes and update with changes
- Take responsibility for own personal development plan in line with Company objectives and values
- Actively share and promote best practice methodologies
- Ensure Payroll delivery is completed to agreed SLA. with adherence to quality standards and practices
- Participate where appropriate in customer service reviews
- Support plan capacity/workload for the team
- Deliver training of new starters- buddy/shadowing team members.
- Support Juniors on managing training plan.
- Support Team Manager with skill gap analysis.
- Promote SD Worx Values
- Use initiative to explore ways to improve processes, performance and aspects of their role, to identify best practices and improvements knowledge.

What do you have to offer?

- Minimum of 3 years payroll experience
- Attention to detail with the ability to analyse data
- Above average knowledge on preferably Ireland or UK Legislation (IPass certification would be an advantage)
- Understanding and processing end to end payroll
- Manage complex queries and escalations with advanced query resolution
- Good communication
- Time and workload management
- Root cause analysis and problem-solving skill

What do we have to offer?

- Leaves: the types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
- Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
- Monthly fixed transport allowance
- No deduction for using the company’s transport after work
- Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
- Fixed internet allowance for home use
- Career break option
- Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
- Yearly performance review with remuneration review
- Yearly company bonus
- Car loan: subsidized interest facility
- Referral program
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

Why Join SD Worx?

- Flexible working: Flexible working hours and remote/hybrid working options – working arrangements are open for discussion

- Learning & development: Access to professional training and an individual development plan

- Career growth: Whether you want to deepen your expertise or broaden your career, there is room to grow within SD Worx

- Collaborative culture: From many locations, we work as one – moving from better to best together

SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.

All hiring decisions are made based on skills, experience and role‑related qualifications.

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.