About this role
Job Title
Transport - Helpdesk
Job Description Summary
Job Description
- Coordinate daily employee pick-up and drop-off transportation services.
- Monitor vehicle movements, trip schedules, and route assignments.
- Ensure timely vehicle deployment and adherence to scheduled trips.
- Coordinate with drivers and transport vendors to address delays, route changes, and vehicle breakdowns.
- Monitor transportation operations through GPS tracking systems and transport management software.
Help Desk & Employee Support
- Handle employee calls, emails, and transport-related requests.
- Respond to queries regarding cab bookings, trip schedules, delays, and cancellations.
- Register complaints and ensure timely resolution.
- Maintain proper communication with employees regarding transport arrangements.
- Escalate critical issues to the Transport Manager or relevant stakeholders.
INCO: “Cushman & Wakefield”