Associate Pega Engineer

Job Title: Associate Pega Engineer

Reporting to: Pega Lead Engineer

Direct Reports: None

Position Type: Permanent

Overview:

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.

About Operations

Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes –  from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.

Operations is made up of 7 functions, this role sits within: IT

We are the foundation for TMHCC’s success - enabling the business to grow, compete, and innovate through technology, security, and solution design. From shaping strategy to delivering resilient operations, we ensure every capability is aligned to business value. Our inclusive and collaborative culture empowers everyone to explore ideas, solve meaningful challenges, and build fulfilling careers that make a real impact.

Job Purpose:

The Associate Pega Engineer sits within our technology team in the Product Experience practice to support applications across the Commercial Insurance business. They work alongside experienced Pega lead engineers, business analysts, product owners and delivery leads to design, develop, test and support Pega-based solutions.

Key Responsibilities:

Pega application development, configuration, maintenance and support skill.

Apply solid knowledge of Pega Platform 8.7 to deliver workflow and business process management solutions.

Work with Product Delivery Managers, Business Analysts, Architects, and Engineers to develop, maintain, and support Pega-based business applications.

- Assist in analysing business and user requirements, including user journeys, and contribute to solution implementation.
- Configure Pega components including case types, workflows, data objects, business rules, validations, and user interfaces under the guidance of senior team members.
- Support the development and maintenance of integrations between Pega and internal/external systems using REST APIs and standard integration patterns.
- Participate in the full software development lifecycle including development, unit testing, peer reviews, deployment support, and production support activities.
- Investigate and resolve application defects, incidents, and support requests, escalating complex issues where appropriate.
- Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives.
- Perform code reviews and incorporate feedback from senior engineers and technical leads to improve code quality and technical skills.
- Follow established engineering standards and best practices relating to coding, security, documentation, and testing.
- Support software releases and deployments across Development, SIT, UAT, and Production environments.
- Create and maintain technical documentation, including technical specifications, configuration details, and support documentation.
- Collaborate effectively with Engineering, QA, Architecture, Delivery, and Business teams to ensure successful solution delivery.
- Continuously develop Pega platform knowledge and technical skills through training, mentoring, and hands-on experience.

Skills & Experience

Essential

·       Degree in computer science, Software Engineering, Information Technology, or a related discipline, or equivalent practical experience.

·       Hands-on software development experience, preferably using the Pega Platform.

·       Experience developing and configuring applications using Pega Platform 8.7 or later.

·       Understanding of Pega concepts including case management, stages, steps, workflows, data types, business rules, and user interfaces.

·       Ability to interpret business and technical requirements, including user stories, acceptance criteria, and functional specifications.

·       Basic knowledge of REST APIs, JSON, and system integration concepts.

·       Understanding of software development lifecycle (SDLC) practices, including development, testing, deployment, and support.

·       Familiarity with software engineering best practices, including code quality, security, documentation, and version control.

·       Basic understanding of application support concepts, including debugging, logging, monitoring, and troubleshooting.

·       Exposure to Agile delivery methodologies and participation in Agile ceremonies.

·       Strong written and verbal communication skills with the ability to collaborate effectively with both technical and non-technical stakeholders.

Desirable

·       Experience developing solutions using Pega 8.x or Pega Infinity platforms.

·       Exposure to Pega Constellation and modern user experience design principles.

·       Knowledge of commercial insurance, specialty insurance, or London Market processes.

·       Understanding of insurance concepts such as policy administration, underwriting, claims, endorsements, renewals, and risk management.

·       Experience developing reports, dashboards, operational reporting, or management information (MI) solutions.

·       Exposure to GitHub, source control management, CI/CD pipelines, and automated deployment practices.

·       Basic knowledge of cloud technologies and services, including AWS, Microsoft Azure and Pega Cloud.

·       Experience working with integrations using REST services and related technologies.

·       Knowledge of Pega BIX and data management concepts.

·       Exposure to DevOps practices, Agile delivery frameworks, and Pega Express methodology.

·       Experience supporting applications across Development, SIT, UAT, and Production environments.

·       Progress towards Pega certification path of Solution Architect/Solution Builder.