Inspections Support for the Division of Code Enforcement – Housing Quality Standards Unit (DCE-HQS)

Job Description

About the Agency:

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.

As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team:

The Office of Enforcement and Neighborhood Services (OENS) leads the agency’s effort to works closely with other HPD divisions and outside community partners to identify buildings in distress assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Repair Program, the Division of Neighborhood Preservation and the Division of Special Enforcement to ensure compliance with legal and regulatory obligations.
The Office of Enforcement and Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).

Your Impact:
To address the need for homelessness assistance and supportive services, Congress appropriated $5 billion in American Rescue Plan (ARP) funds to be administered through HOME Investment Partnerships Program (HOME) to perform four activities that must primarily benefit qualifying individuals and families who are homeless, at risk of homelessness, or in other vulnerable populations. These activities include: (1) development and support of affordable housing, (2) tenant-based rental assistance (TBRA), (3) provision of supportive services; and (4) acquisition and development of non-congregate shelter units. ARP defines qualifying individuals or families as those that are (1) homeless, as defined in section 103(a) of the McKinney-Vento Homeless Assistance Act, as amended (42 U.S.C. 11302(a)) (“McKinney-Vento”); (2) at risk of homelessness, as defined in section 401 of McKinney-Vento; (3) fleeing, or attempting to flee domestic violence, dating violence, sexual assault, stalking, or human trafficking; (4) part of other populations where providing supportive services or assistance would prevent a family’s homelessness or would serve those with the greatest risk of housing instability; or (5) veterans and families that include a veteran family member that meet the criteria in one of (1)-(4) above.

As the Inspections Support/Community Coordinator in the Division of Code Enforcement (CODE), you will assist in overseeing and coordinating the daily administrative and operational activities of the Housing Quality Standards (HQS) unit, focusing directly on essential property inspections for HOME ARP grant projects.

Your Role:

The position will be responsible for monitoring inspection scheduling, tracking inspection and re-inspection activities, ensuring accurate reporting, and coordinating with tenants, property owners, managing agents, and other HPD units to address inspection-related issues. The Inspections Support/Community Coordinator will also assist the HQS Coordinator and Director in identifying operational challenges, improving workflow, and ensuring inspections are completed in a timely manner in accordance with established program requirements.

Your Responsibilities:

- Coordinate and monitor the scheduling of HQS inspections and re-inspections for subsidized apartments, ensuring appointments are arranged and completed within established program timelines.
- Oversee the tracking of inspection activities, including completed inspections, outstanding cases, failed inspections, and required re-inspections.
- Review and maintain inspection records in HPDInfo, Emphasys Elite, and other applicable databases to ensure accuracy and compliance with established procedures.
- Prepare, review, and analyze inspection reports, tracking spreadsheets, and other operational data to identify delays, trends, and areas requiring additional follow-up.
- Communicate with tenants, property owners, landlords, and managing agents regarding inspection scheduling, results, outstanding deficiencies, and required follow-up actions.
- Coordinate with other HPD divisions and program staff to resolve inspection-related issues and ensure the timely processing of cases.
- Monitor outstanding inspection assignments and work with appropriate staff to address scheduling delays, access issues, and other operational concerns.
- Respond to and resolve inquiries or complaints from tenants, landlords, and program representatives, referring complex matters to the appropriate supervisor when necessary.
- Assist in reviewing existing procedures and recommend improvements to inspection scheduling, tracking, reporting, and overall unit operations.
- Provide regular updates to the HQS Coordinator and Director regarding inspection progress, outstanding cases, and operational challenges.
- Assist with training, providing guidance, and coordinating the work of clerical and administrative support staff, including supervising staff when assigned.
- Assist the HQS Coordinator and Director with special projects, operational analysis, research, and other assignments involving HQS and related housing programs.
- Perform other related duties as assigned by the HQS Director.

Preferred skills:

- Excellent verbal and written communication skills.
- Strong Customer Service Focus
- Bilingual a Plus
- Ability to coordinate multiple assignments and meet established deadlines.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Ability to work independently, prioritize assignments, and provide guidance to support staff.
- Some knowledge of housing inspection programs, and or subsidized housing requirements.

Note: This is a grant funded position for a 2-year limit.

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.