About this role
We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions.
CAPCO POLAND
Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.
We are also:
- Experts in banking and payments, capital markets, and wealth & asset management
- Committed to growing our business and hiring the best talent to help us get there
- Focused on maintaining our nimble, agile, and entrepreneurial culture
Role Overview
We are looking for Client Engagement Support / Migration Managers to support client-facing activities and migration initiatives within the Payments domain.
The ideal candidate will have a strong client servicing background, excellent stakeholder management and communication skills, and a solid understanding of Payments products, processes, and business operations.
The role requires someone who is comfortable engaging directly with clients, coordinating across business and operational teams, and supporting a smooth client migration and onboarding experience.
Key Responsibilities
- Client Engagement & Servicing: Act as a key point of contact for clients, managing day-to-day interactions, addressing queries, and ensuring a positive client experience.
- Migration Coordination: Support end-to-end client migration activities, including planning, client communication, readiness tracking, issue resolution, and post-migration support.
- Payments Business Support: Apply Payments business and product knowledge to understand client requirements, explain product capabilities, and support migration-related discussions.
- Stakeholder Management: Coordinate with internal stakeholders across Product, Operations, Technology, and Client Servicing to ensure alignment and timely delivery.
- Issue & Risk Management: Proactively identify client concerns, migration risks, and operational challenges, driving resolution and escalating where necessary.
- Progress Tracking & Reporting: Maintain migration status updates, track key milestones, and provide clear communications to internal and external stakeholders.
Required Skills & Experience
- Strong client servicing / client engagement experience, ideally within banking, financial services, or Payments.
- Good understanding of Payments business and products, including payment processes, client journeys, and related operational workflows.
- Excellent interpersonal, communication, and relationship management skills, with confidence in interacting directly with clients.
- Experience coordinating multiple stakeholders and managing client expectations.
- Strong organisational, problem-solving, and issue-resolution skills.
- Ability to work independently, manage competing priorities, and operate effectively in a fast-paced environment.
Nice to Have
- Previous experience supporting client migrations, onboarding, or product transitions within financial services.
- Knowledge of payment schemes, payment processing, or transaction banking products.
- German language proficiency (spoken and/or written).
ONLINE RECRUITMENT PROCESS STEPS
- Screening call with the Recruiter
- Competencies interview with Capco Hiring Manager
- Client interview
- Feedback / Offer
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