B2B Salesforce Commerce Cloud Consultant - Contract - Sydney

Urgent
requirement of B2B Salesforce Commerce Cloud Consultant - Contract - Sydney

Requirements

A functional B2B Commerce specialist responsible for configuring, supporting, and administering Salesforce B2B Commerce implementations. This role combines hands-on storefront support with core Salesforce platform administration including user management, org health monitoring, and debugging ensuring both business functionality and platform stability.

Key Responsibilities

B2B Commerce Configuration & Support

● Configure and maintain Salesforce B2B Commerce and OMS configuration, including buyer groups, entitlements, price books, catalogs, categories and product visibility.

● Support setup, configuration, and administration of Experience Cloud (LWR-based) storefronts.

● Configure and maintain business-managed settings including promotions, shipping methods, checkout configuration, and feature toggles.

● Support Salesforce OMS configuration, including order lifecycle, fulfilment, returns, cancellations and order status management.

● Investigate and resolve issues affecting product browsing, search, navigation, pricing, cart, checkout, customer self-service and order processing.

● Monitor and troubleshoot integrations with ERP, payment, pricing, inventory, and fulfilment systems, working with integration teams where required.

● Support production deployments, smoke testing, post-release validation, and Salesforce seasonal release verification.

● Perform functional troubleshooting, root cause analysis, and incident triage for production issues, escalating development-related defects where required.

Salesforce Platform Administration

● User Management: Create, manage, and deactivate user accounts; assign profiles, roles, and permission sets; manage MFA, SSO, and login policies

● Permissions & Security: Configure and audit permission sets, sharing rules, org-wide defaults, field-level security, and public group memberships

● Monitoring & Org Health: Monitor system logs (debug logs, login history, event monitoring, API usage), track org limits, and proactively flag issues

● Debugging & Troubleshooting: Use Setup Audit Trail, debug logs, and Flow debug tools to investigate and resolve configuration and system issues

● Automation Maintenance: Build and maintain Flows, Process Builders, and approval processes; manage and troubleshoot validation rules

● Data Management: Perform data loads and clean-up using Data Loader or Import Wizard; support data quality initiatives

● Release & Change Management: Manage sandbox refreshes, deploy change sets, maintain deployment documentation

● Support & Incident Management: Act as first point of contact for platform support tickets; triage, resolve, and escalate issues as needed

Must-Have Skills

● Hands-on Salesforce B2B Commerce configuration experience

● Experience Cloud knowledge (storefront setup, personas, permissions)

● Strong understanding of B2B data model: buyer groups, entitlements, price books, categories

● Salesforce Platform Administration — user management, profiles, permission sets, roles

● Experience monitoring debug logs, login history, and audit trails

● Knowledge of Flows and declarative automation tools

Nice to Have

● B2B Commerce Administrator Accredited Professional certification

● Experience with Order Management (OMS) integration

● Familiarity with SAP or ERP integrations

● Event Monitoring and Shield exposure

● Data Cloud exposure

Certifications

● Salesforce Certified Administrator (required)

● B2B Commerce for Administrators Accredited Professional (preferred)

● Salesforce Advanced Administrator (nice to have)

Duration: 06 Months and
possible extension

Eligibility: Australian/NZ
Citizens/PR Holders only

Email: [email protected] (mailto:[email protected])