Systems Baggage Operator

Summary

- Systems Baggage Operator

- London Stansted Airport

- Permanent position

- £35,266.00, rising to £39,092.46 upon successful completion of a three-month qualifying period, plus 17.5% shift allowance.

About us?

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

- Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs

- 24 days holiday plus bank holidays

- Free parking

- Subsidised public transport

- Huge range of company discounts

- 2 volunteering days per year

- Free Virtual/GP service, available 24 hours a day, 7 days a week

The role

As a System Baggage Operator, you'll be at the heart of an operation that helps keep baggage moving through the airport. From getting departing bags to the right aircraft to ensuring arriving baggage reaches reclaim on time, you'll play an important part in keeping the operation flowing safely and efficiently.

Your key responsibilities will include:

You'll also collaborate with Baggage Delivery Managers, Field Operators, Technicians, handling agents and other operational teams, requiring clear communication and confident decisions.

- Operate and control baggage departure/arrival systems.

- Monitor baggage flows, anticipating downtime or stoppages.

- Prioritise interventions and coordinate fault responses.

- Balance and redirect baggage to optimise throughput.

- Manage arrivals throughput and reclaim allocation.

- Help recover systems after abnormal operations, restoring baggage flow quickly and safely.

- Support contingency procedures as needed.

- Maintain accurate shift logs and handovers.

- Monitor baggage system health and safety; support manual interventions as needed.

- Collate and report SLA/SQC baggage performance data.

What will make you successful in the role?

We're seeking someone who enjoys fast-moving operations and stays focused as priorities change.

- Strong written and verbal communication skills.

- Confidence using computer-based systems and digital tools.

- Clear radio communication skills.

- Good operational planning and coordination skills.

- A collaborative approach and effective teamwork skills.

- Confidence coordinating tasks with others to maintain safe operations.

- A strong passenger experience focus.

- Ability to follow operational procedures and contingency plans.

- A proactive approach to safety, security and problem-solving.

- Experience with Microsoft 365, SAC, SCADA, CIS Chroma and CCTV systems is advantageous.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.