Middle Support Engineer

N-iX is looking for a talented Middle Support Engineer to join our team!

Our client is one of Europe's fastest-growing mobile companies with 6 million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model.

Responsibilities:

- User requests management: fix the data to resolve a problem for specific customers

- Incident management: handling customer complaints, P1,P2,P3. Root Cause analysis

- Problem management (highlight issues which appear often)

- Jira bug/task creation

- System improvements advising

- Hands on Alerting/Monitoring; review and improve existing alerting

- Creating and updating documentation (business flow and how things are working under the hood)

- Cross team (tech/business) communication

- Post-incident analysis (Report preparation, script creation for affected data issue resolving)

- Data quality check (fixing data inconsistency/discrepancy)

Requirements:

- 2+ years of experience working with incidents/customer support

- Strong experience in writing complex SQL queries

- Skills in reading logs, making root cause analysis (AppInsights, Kusto Query Language)

- Good level of written and spoken English

Goals:

- Resolving tickets raised by customers quickly, within maximum 2 business days

- Reducing alerts amount

- Improving service quality by increasing monitoring time

- Speed up issue investigation

- Share information in the team

- Improve daily support activities

Would be a plus:

- MS CRM / MS CRM Web service

- GIT / Azure DevOps

- ITIL

- IIS

- Azure: LogicApps/Functions, Service Fabric, API Apps, AKS, Redis

- Basic scripting or programming skills (e.g., PowerShell, Python, C#) to support troubleshooting, automation, and operational activities

We offer*:

- Flexible working format - remote, office-based or flexible

- A competitive salary and good compensation package

- Personalized career growth

- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)

- Active tech communities with regular knowledge sharing

- Education reimbursement

- Memorable anniversary presents

- Corporate events and team buildings

- Other location-specific benefits

*not applicable for freelancers