About this role

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

- Define and champion the overarching product vision, long-term strategy, and multi-year roadmap for our most critical business pillars.
- Serve as the definitive market authority and thought leader regarding complex enterprise customer needs, emerging industry trends, and the competitive landscape.
- Tackle highly ambiguous enterprise business and security challenges, driving cross-portfolio strategic initiatives and defining high-level priorities that align with the company's broader goals.
- Partner at a strategic level with engineering and R&D leadership to influence architectural direction and ensure the effective delivery of highly scalable, enterprise-grade solutions.
- Act as a trusted advisor and executive sponsor for strategic enterprise customers, CISOs, and key internal stakeholders, driving alignment and validating solutions throughout the product life cycle.
- Spearhead organizational innovation by integrating advanced usability studies, cutting-edge research, and comprehensive market analysis into a cohesive, user-centric product strategy.
- Act as the primary bridge across the organization—aligning R&D, Sales, Pre-sales, Customer Success, and Marketing—while actively mentoring, guiding, and elevating other product managers within the group.

Qualifications

- 8+ years of product management experience in enterprise software organizations, with a proven track record of leading high-impact, complex product lines.
- Strong technical background (R&D experience highly preferred) with the ability to deeply understand, evaluate, and influence complex development processes and technical architecture.
- Recognized Subject Matter Expert (SME) with profound domain knowledge in cyber security.
- Deep familiarity with IP Networks and large-scale enterprise network architectures.
- Extensive experience navigating, researching, and building solutions for complex OT / Healthcare / Enterprise environments.
- Demonstrated executive-level success in strategizing, designing, and launching AI-driven capabilities or seamlessly integrating AI into complex enterprise workflows.
- Fluent English with exceptional, executive-level communication, presentation, and storytelling skills (written and verbal).

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.