Field Service Technician (Gold Coast / South Brisbane, QLD)

## Position Summary

STERIS Australia is looking to strengthen our service organisation by hiring a Field Service Technician to perform equipment installation, validation, service, and repair across STERIS’s range of CSSD & Surgical Equipment within assigned territory in Australia. You will provide User Training and troubleshooting support in the Australia market as required as well as assist the Service Manager/Director in managing spare parts inventory and documentation.

If you are customer focused and motivated to help build a world-class service organization, equipped with experience in medical equipment maintenance and are willing to travel for job purpose – read on!

This is a customer-facing role, to support our customers in the Gold Coast region , ideally you are based in Gold Coast or surrounding areas, with occasional travel required to support Northern NSW, North Brisbane, Northern and Central QLD, and the NT as needed.

## What You Will Do

- Develop and implement technical service function for STERIS equipment.
- Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.
- Interface with customers via customers visit / telephone / email to provide quality product support.
- Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
- Provide applications / user / technical training.
- File product complaints according to company procedures.
- Assist with spare parts inventory management for various products.
- Identify training needs and make recommendations.
- Maintain preventive maintenance and troubleshooting and document accordingly.
- Document and update internal procedures.
- Manage and maintain equipment / spares database file through accurate documentations of movement, tracking and repair statuses.
- Deliver a superior level of customer after sales support.

## The Experience, Skills and Abilities Needed

Required:

- Trade Certificate/Technical Certificate/Diploma with strong hands-on technical service experience
- Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
- Valid driver's license and possess own vehicle (car allowance will be provided), willingness to travel within QLD, Northern NSW and NT.
- Flexibility to carry out work duties occasionally beyond ordinary working hour.
- Restricted or Full Electrical License.

Preferred:

- Steam steriliser experience
- Audiovisual (AV), surgical integration system or surgical table experience
- Able to operate a computer, have an intermediate understanding of DOS and Windows, as well as proficient in Microsoft Office software packages, such as Word, Excel, and PowerPoint

Others:

- Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
- Customer oriented and focused

#LI-KG1

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com .

STERIS strives to be an Equal Opportunity Employer.