Team Coordinator Customer Service (Living Benefits)

Permanent Full Time

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Are you looking for an opportunity to make a meaningful impact, support a high‑performing team, and play a central role in delivering an exceptional advisor and client experience? Insurance Operations is pleased to announce an exciting opportunity for the role of a Team Coordinator to support our Living Benefits side of the business.

This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is motivated by helping a team operate at its best. You’ll be joining a collaborative, supportive, and people‑focused team culture where we celebrate our wins, learn together, and bring out the best in each other.

With positions available in London, Montreal, Regina, and Winnipeg, and a hybrid workstyle, this role offers a chance to grow your career within a dynamic and evolving business area.

This role is a great fit for someone who loves delivering exceptional customer service and thrives on building strong, trusted relationships with advisors and field teams. As a Team Coordinator, you will be a central point of contact - someone our partners rely on for clear guidance, timely support, and thoughtful problem‑solving. You’ll handle a wide range of time‑sensitive inquiries and issues, including escalations, complaints, reconsideration/exception requests, and privacy‑related concerns. Your ability to listen, empathize, and respond with professionalism will be key to creating a positive experience for advisors and field teams we support. This is a role where your strong service mindset and relationship‑building strengths truly make a difference.

What you will do

- Support team growth by sharing your expertise and helping build stronger knowledge of Living Benefits insurance Client Service and Policy Change work.

- Handle escalated client and advisor issues with professionalism, urgency, and a strong focus on finding the right solution.

- Take the lead on complex, high‑priority cases and complaints, working closely with partners across the business to deliver timely outcomes.

- Oversee reconsiderations and exception requests, ensuring decisions are fair, consistent, and aligned with our guidelines.

- Investigate and document privacy concerns, making sure issues are escalated and resolved according to company policies.

- Review and approve transactions outside standard thresholds, ensuring accuracy and compliance.

- Keep leadership informed by sharing trends, risks, and insights you’re seeing in day‑to‑day operations.

- Support cross‑functional work and take on ad hoc tasks that help move our business forward.

What you will bring

- Strong knowledge of Living Benefits insurance products, along with a solid understanding of client service and policy change processes.

- A self‑driven approach to your own development and the ability to take on challenging, fast‑moving workloads.

- A passion for exceptional customer service and a professional, solutions‑focused mindset.

- The ability to build strong relationships with advisors, field teams, and internal partners.

- Clear and confident communication skills, both written and verbal, across all levels of the organization.

- A collaborative approach and strong interpersonal skills, with the ability to work independently when needed.

- Excellent organizational skills, with the ability to manage multiple priorities and meet tight deadlines.

- Strong analytical thinking and problem‑solving abilities, including comfort working with numbers.

- The ability to quickly learn and adapt to new tools, processes, and situations.

- Good judgment in identifying when issues need to be escalated.

- Confidence in managing complex or sensitive situations with care.

- Flexibility, resilience, and a positive approach to change and continuous improvement.

- Comfort working through ambiguity while staying focused and moving things forward.

- As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

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The base salary for this position is between $53,900 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer :

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

- Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

- Health & Wellness:  Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

- Time Off:  In addition to regular vacation and personal days, we support community involvement with a volunteer day.

- Financial Security:  Company-matching pension plan, share ownership program and additional investment options.

- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

- Emphasis on Community : We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life .

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected] . All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life   would like to thank all applicants, however only those who qualify for an interview will be contacted .

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