SAP Delivery Manager – Alpharetta GA

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. ​

Key Responsibilities

SAP Delivery Management

- Lead end-to-end delivery of SAP programs, projects, enhancements, and AMS services.
- Manage SAP S/4HANA implementations, transformations, upgrades, migrations, and application support engagements.
- Establish delivery governance, operating rhythms, dashboards, and executive reporting.
- Ensure achievement of contractual SLAs, KPIs, milestones, budgets, and quality objectives.
- Monitor delivery performance and proactively address risks, issues, dependencies, and escalations.
- Coordinate SAP releases, enhancements, testing, cutover, hypercare, and production support activities.
- Establish service improvement plans to improve system stability, delivery efficiency, and customer satisfaction.

Your existing SAP delivery material similarly defines the role as owning SAP application services across implementation, transformation, upgrades, enhancements, and AMS.

SAP Functional and Technical Leadership

- Provide delivery oversight across SAP functional and technical workstreams.
- Coordinate teams supporting areas such as SAP FI/CO, MM, SD, PP, EWM, SuccessFactors, Basis, Security, ABAP, Fiori, BTP, CPT, Integration, and Data Migration , depending on the client landscape.
- Ensure effective integration between SAP and non-SAP applications.
- Partner with SAP architects and functional leaders to ensure solutions meet business, technical, security, and performance requirements.
- Support SAP S/4HANA transformation and modernization initiatives.

Client and Stakeholder Management

- Serve as a senior delivery contact for client executives, business leaders, IT leadership, and internal account teams.
- Develop strong, trusted relationships with client stakeholders.
- Lead governance meetings, executive reviews, and operational service reviews.
- Maintain transparent communication regarding delivery performance, risks, financials, and upcoming priorities.
- Manage critical client escalations and establish appropriate recovery plans.
- Ensure the SAP roadmap remains aligned with the client's strategic business priorities.

Client relationship management is a central part of your existing SAP Delivery Manager.docx, including engagement with director-level and C-suite stakeholders and regular service reviews.

Financial and Commercial Management

- Manage SAP delivery budgets, forecasts, costs, resource utilization, and profitability.
- Monitor account financial performance and take corrective action when necessary.
- Ensure SAP services are delivered within approved financial and contractual parameters.
- Manage scope changes, change requests, and associated commercial impacts.
- Identify opportunities to improve margins through delivery optimization, automation, and appropriate onshore, nearshore, and offshore staffing models.
- Support contract renewals and extensions.

The existing SAP AMS Delivery Manager role also includes ownership of budgets, costs, resource allocation, P&L, and account profitability

Account Growth and Business Development

- Identify opportunities to expand SAP services within existing client accounts.
- Partner with sales, solutioning, account leadership, and SAP subject matter experts to develop new opportunities.
- Support SAP RFPs, RFIs, proposals, estimates, presentations, and client pursuits.
- Identify opportunities for additional SAP implementations, enhancements, modernization initiatives, and managed services.
- Participate in client workshops and roadmap discussions.
- Contribute to account growth while maintaining required delivery margins.

Your existing SAP Application Delivery Lead material specifically identifies expanding an account beyond AMS and maintaining utilization and account margin as key expectations.

Team and Resource Management

- Lead global SAP delivery teams consisting of functional consultants, technical consultants, developers, architects, analysts, and support resources.
- Develop resource and capacity plans based on project and operational requirements.
- Monitor utilization, staffing requirements, skills, and performance.
- Coordinate onshore, nearshore, and offshore teams.
- Provide leadership, mentoring, and direction to SAP team members.
- Promote collaboration, accountability, continuous learning, and high-quality delivery.

Innovation and Continuous Improvement

- Identify opportunities to automate SAP support and delivery processes.
- Lead continuous improvement initiatives to reduce incidents, improve service quality, and lower delivery costs.
- Partner with clients to evaluate emerging SAP capabilities.
- Promote innovative use of SAP S/4HANA, SAP BTP, SAP Fiori, SAP Analytics Cloud, automation, AI, and cloud technologies where they support measurable business outcomes.

Innovation around SAP cloud capabilities, automation, AI, S/4HANA, BTP, and related technologies is also represented in your existing AMS Delivery Manager materials.

Risk, Security, and Compliance

- Identify and mitigate SAP program and operational risks.
- Ensure compliance with client security, regulatory, audit, and contractual requirements.
- Maintain appropriate governance, controls, documentation, and audit readiness.
- Coordinate with cybersecurity, infrastructure, cloud, architecture, and compliance teams.
- Ensure timely resolution of critical SAP incidents and production issues.

Required Qualifications

- Bachelor's Degree in Information Technology, Computer Science, Business, Engineering, or a related discipline.
- 8+ years of SAP experience , with significant experience leading enterprise SAP delivery.
- 2+ years of delivery, program, or service management experience preferred.
- Demonstrated experience managing SAP implementation, transformation, or AMS engagements.
- Strong knowledge of SAP S/4HANA and enterprise SAP environments.
- Experience leading large, globally distributed SAP teams.
- Strong understanding of program governance, SLA/KPI management, financial management, risk management, and resource planning.
- Experience managing executive-level client relationships.
- Strong leadership, communication, negotiation, and escalation-management skills.
- Demonstrated ability to manage multiple SAP workstreams simultaneously.

Preferred Qualifications

- SAP S/4HANA implementation or transformation experience.
- Experience managing complex SAP AMS engagements.
- Experience with SAP RISE/private cloud/public cloud environments.
- Familiarity with SAP BTP, Fiori, Integration Suite, Analytics Cloud, Business AI, or related technologies.
- Experience with Agile, DevOps, and ITIL service-management practices.
- Experience supporting RFPs, proposals, solution development, and SAP pursuits.
- PMP, ITIL, SAFe, Scrum, SAP, or cloud certifications are beneficial.

Key Performance Indicators

Success in this position may be measured by:

- SLA and KPI achievement
- On-time and on-budget delivery
- Client satisfaction
- SAP system stability and service quality
- Account profitability and margin
- Resource utilization
- Reduction in critical incidents
- Continuous improvement and automation savings
- Successful SAP releases and transformations
- Account growth and expansion of SAP services

Work Environment & Eligibility Require ments

- This is an on-site position in Alpharetta, GA, requiring four days per week in the office.
- Candidates must be authorized to work in the United States without current or future employer sponsorship.
- Applicants must be U.S. citizens or lawful permanent residents (Green Card holders).

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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