Medical Clinic Receptionist - Burlington

Job Description: Medical Receptionist

Foundation Health – Burlington, Ontario

About Foundation Health

Foundation Health is a multidisciplinary healthcare clinic committed to providing accessible, high-quality, patient-centred care. Our team brings together family physicians, specialists, and allied healthcare professionals to deliver comprehensive services to our community.

As we expand into Burlington, we are looking for a friendly, organized, and professional Medical Receptionist to join our team. The successful candidate will play an important role in creating a welcoming environment for patients while supporting the day-to-day operations of the clinic.

Position Overview

The Medical Receptionist is responsible for managing front-desk operations, greeting patients, scheduling appointments, handling incoming calls, and supporting physicians and clinical staff. The ideal candidate is compassionate, detail-oriented, and comfortable working in a fast-paced medical environment.

Key Responsibilities

Patient Reception and Customer Service

- Greet patients and visitors in a professional, friendly, and welcoming manner.
- Check patients in for appointments and verify their health card information.
- Register new patients and update existing patient records.
- Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
- Maintain patient confidentiality and adhere to privacy policies and procedures.
- Assist patients with questions regarding appointments, clinic services, and administrative processes.

Appointment and Clinic Management

- Schedule, confirm, reschedule, and cancel patient appointments.
- Coordinate physician schedules and manage appointment bookings efficiently.
- Monitor appointment flow and communicate delays to patients when necessary.
- Support referral coordination and follow up on outstanding appointments or administrative requests.
- Ensure the reception area and waiting room remain clean, organized, and professional.

Administrative Support

- Maintain accurate patient information within the clinic's electronic medical records (EMR) system.
- Scan, upload, and organize patient documents, referrals, and medical records.
- Process incoming and outgoing correspondence, including fax and email communications.
- Assist with billing-related administrative tasks, including verifying OHIP eligibility and processing payments for uninsured services.
- Support physicians and clinical staff with administrative duties as required.
- Follow established clinic policies, procedures, and workflows.

Teamwork and Clinic Operations

- Work collaboratively with physicians, nurses, clinical assistants, and other administrative staff.
- Communicate effectively with team members to ensure smooth daily operations.
- Identify and report operational issues to the appropriate manager.
- Contribute to a positive, respectful, and patient-focused workplace.
- Assist with other administrative responsibilities as needed.

Qualifications and Requirements

- Previous experience in a medical office, healthcare setting, or customer service role is preferred.
- Medical Office Administration (MOA) certificate or equivalent training is an asset.
- Familiarity with electronic medical records (EMR) systems is an asset.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities in a busy environment.
- Proficiency with computers, email, and general office software.
- Strong interpersonal skills and a professional, compassionate approach to patient care.
- Ability to handle confidential information with discretion.
- Ability to work independently while contributing effectively to a team.

Key Competencies

The successful candidate will demonstrate:

- Patient-focused service: Creates a positive experience for every patient.
- Organization: Manages appointments, documentation, and competing priorities effectively.
- Communication: Communicates clearly and professionally with patients and healthcare professionals.
- Attention to detail: Ensures patient information and administrative records are accurate.
- Adaptability: Responds positively to changing priorities in a busy clinic.
- Teamwork: Supports colleagues and contributes to an efficient, collaborative environment.
- Problem-solving: Takes initiative to resolve routine administrative issues.

What We Offer

- The opportunity to join a growing, multidisciplinary healthcare organization.
- A collaborative and supportive team environment.
- The opportunity to contribute to the development of our Burlington clinic.
- Opportunities for professional growth as Foundation Health continues to expand.
- The opportunity to make a meaningful difference in the patient experience and delivery of community healthcare.

Position Details

- Job Title: Medical Receptionist
- Location: Burlington, Ontario
- Employment Type: Part-time
- Compensation: $18.50 CAD per hour
- Reports To: Clinic Manager or designated Operations Manager
- Start Date: November