Scheduling and Results Coordinator II

Join TriHealth as a Scheduling and Results Coordinator II!

This role serves as the primary point of contact for Occupational Medicine customers, managing incoming calls, scheduling appointments, coordinating the secure and timely delivery of results, and providing exceptional customer service by answering questions, resolving concerns, and connecting individuals with the appropriate resources.

Apply today and grow your career with a team that truly values you.

Location:

- TriHealth Blue Ash

Work Schedule:

- Full-Time (80 hours bi-weekly)
- Day Shift
- No Weekend, Holiday or On Call Commitment

Benefits:

TriHealth offers a comprehensive benefits package - including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements

- High School Degree
- Proficiency in Spelling, Grammar, Typing and Transcription skills
- Accurate data entry skills
- Basic mathematical skills
- Communication and Interpersonal skills
- 3-4 years’ experience in medical/physician office setting

Job Responsibilities:

- Compiles and maintains BWC/MCO information, company forms, physical results, and related documentation as assigned.
- Reports results according to client preferences while following departmental guidelines and maintaining accuracy.
- Ensures injury information is complete and prepared for timely distribution to the client company and/or managed care organization.
- Demonstrates strong organizational skills in managing appointment scheduling and result processing to support a smooth, thorough workflow.
- Provides excellent customer service through prompt, courteous, and professional phone interactions related to scheduling and general inquiries.
- Accurately relays complete messages to the appropriate team member, remains flexible to meet department needs, and assists with mentoring new employees.
- Maintain/Achieve Customer Satisfaction Survey Targets Volume returned: -center specific-Quarterly goal is 10% of previous FY visits/month. All Centers Goal customers highly satisfied -'5'- met. All Centers Goal of Client Companies highly satisfied with service -'5'- met.
- Schedules patient appointments in compliance with established guidelines.
- Has ongoing knowledge of company protocols to determine amount of time and time of day appropriate for individual appointments.
- Follows scripting to ensure quality (accuracy of scheduling).

Other Job-Related Information

Working Conditions

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Reading - Consistently
Sitting - Consistently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Use of Hands - Consistently
Color Vision - Rarely
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Occasionally

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community