Coordinator

The Triage Nurse / Clinic Coordinator is responsible for supporting the daily clinical operations of the Mid-Michigan ENT practice while ensuring timely, professional, and effective communication between patients, providers, and clinical staff.

This role combines nursing triage and patient care coordination with operational responsibilities, including prescription management, medical supply ordering, and assisting with clinical staff scheduling and daily workflow needs.

The ideal candidate is organized, proactive, patient-focused, and capable of managing multiple priorities to ensure the clinic operates efficiently.

Patient Triage & Communication

- Answer incoming clinical calls and respond to patient questions and concerns.

- Monitor and respond to patient portal messages and EMR clinical tasks.

- Assess patient symptoms and provide appropriate nursing guidance within established protocols and scope of practice.

- Communicate patient concerns to providers and coordinate necessary follow-up.

- Identify urgent patient needs and ensure appropriate escalation.

- Document all clinical communications accurately and promptly.

Prescription & Patient Care Coordination

- Assist with prescription refills, pharmacy requests, and medication-related questions.

- Process prescription requests according to approved protocols and provider authorization.

- Coordinate medication prior authorizations when necessary.

- Communicate provider recommendations, test results, and treatment instructions as directed.

- Assist patients with referrals, testing coordination, and follow-up care.

- Facilitate communication between patients, providers, and outside healthcare facilities.

Clinic Operations & Supply Management

- Monitor inventory and order medical supplies needed for daily clinic operations.

- Ensure clinical areas are appropriately stocked and prepared.

- Anticipate supply needs and communicate shortages or concerns to leadership.

- Assist with maintaining organized and efficient clinical workflows.

- Identify operational barriers and work with the Practice Manager to implement solutions.

Clinical Staff Scheduling & Coordination

- Assist the Practice Manager with developing and maintaining clinical staff schedules as assigned.

- Help coordinate coverage for PTO, absences, and changes in provider schedules.

- Communicate staffing adjustments and daily assignments to appropriate team members.

- Support efficient clinical staffing based on patient volume and provider needs.

- Serve as a point of contact for day-to-day clinical workflow questions.

- Escalate staffing concerns and operational challenges to the Practice Manager.

Quality & Team Collaboration

- Maintain HIPAA compliance and follow established clinical policies and procedures.

- Collaborate with providers, clinical staff, and administrative leadership to support patient care.

- Assist with training and orienting clinical team members as needed.

- Promote teamwork, accountability, and professional communication.

- Identify opportunities to improve patient access, response times, and clinic efficiency.

- Perform additional duties as assigned to support the Mid-Michigan practice.

Qualifications

- Active Michigan LPN or RN license.

- Previous outpatient or physician practice experience preferred.

- ENT or specialty clinic experience preferred.

- Strong communication, organizational, and clinical judgment skills.

- Experience with EMR systems; eClinicalWorks preferred.

- Ability to prioritize patient needs and manage multiple tasks independently.

- Experience with clinical staff coordination or supply management preferred.

Performance Expectations

The Triage Nurse / Clinic Coordinator is expected to:

- Respond to patient calls and clinical messages within established practice expectations.

- Ensure prescription requests and patient concerns are addressed or appropriately routed in a timely manner.

- Maintain adequate clinical supply inventory.

- Assist with maintaining appropriate clinical staffing coverage.

- Support providers and clinical staff in maintaining efficient patient flow.

- Demonstrate professionalism, accountability, and proactive problem-solving.

Scope of Responsibility

This position supports the daily clinical operations of the Mid-Michigan ENT practice. The Triage Nurse / Clinic Coordinator works collaboratively with providers and the Practice Manager but does not hold independent authority over personnel management, disciplinary actions, or final staffing decisions unless specifically delegated.

All nursing responsibilities must be performed within the employee's applicable licensure, competency, and approved clinical protocols.