Manager, Branch Office - Brandywine/Clinton

To manage and direct all activities of a medium/large full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

- Three years' experience in grade level 77 (or higher) or applicable external experience
- Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
- Significant experience in leading and managing in diverse and complex operational environments
- Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
- Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
- Advanced knowledge of functions relating to cash and ATM operations
- Advanced knowledge of financial institution and lending practices, principles and regulations
- Advanced knowledge of retail banking industry best practices
- Significant experience in member/customer service operations
- Significant experience in responding to requests regarding complex financial information/data
- Significant experience in supervising and leading employees
- Significant experience in training and developing staff
- Experience in developing/maintaining community and command relations
- Ability to manage multiple priorities independently and/or in a team environment
- Advanced skill analyzing statistics and reports to determine business performance and trends
- Advanced organizational, planning and time management skills
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
- Advanced verbal and written communication skills
- Advanced word processing and spreadsheet software skills

Desired Qualifications

- Advanced knowledge of Navy Federal products, services, programs, policies and procedures
- Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

Additional Information

Hours:

- Available Monday - Saturday, hours based on business needs.

Locations:

- 15805 Robert Crain Highway Southwest, Suite A, Brandywine, Maryland 20613
- 8819 Woodyard Rd, Clinton, Maryland 20735
- Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.