About this role
Shift Manager
RESPONSIBILITES:
- Achieves customer satisfaction by meeting the set goals of labor commitment and over-achieving Focus Four percentages for the shift.
- Ensures that location is properly staffed by matching employee skills and equipment with production demands.
- Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
- Ensures the quality of operations for shift by achieving the appropriate percentage on Best Practices Audit and Deadline Compliance on MIS Sales Analysis.
- Oversees shift changes.
- Responsible for increasing productivity by making supplies and work area easily assessable and by maintaining a clean and well-organized production center throughout the shift.
- Responsible for achieving cost efficiency by ensuring supplies are at the appropriate percentage of COG .
- Ensures employee safety by educating the production team on proper safety procedures and programs.
- Management the development of production employees by training, coaching, and counseling employees.
- Maintains a positive internal working relationship with Sales Department.
- Ensures payroll accuracy by overseeing and correcting all time clock punches.
- Performs other duties as assigned.
QUALIFICATIONS:
- 2 - 5 years related experience in a supervisory capacity.
- Bachelor degree in related business field or equivalent work experience.
KNOWLEDGE, SKILLS & ABILITIES:
- Must have experience in training by delivering classroom and informal training sessions.
- Must be experienced in setting goals by defining and prioritizing specific, realistic objectives.
- Must be able to effectively use a personal computer by utilizing standard business software applications.
- Must have demonstrated excellent oral communication skills by clearly presenting information through the spoken work in positive and negative circumstances.
- Must have ability to motivate individuals and groups by creating a positive work environment, quality training, and mentoring.
- Possesses mathematical functions relative to business operations by adding, subtracting, multiplying and dividing all units of measurement.
- Handles demand of time by working normal working hours, but also being on call 24 hours via pager.
- Ability to work 8 to 12 hour shifts including nights, weekends, overtime and holidays depending upon volume of work to satisfy account needs.
- Must be able to work in a production facility by adapting to moderate to high noise levels.
- Copes with moderate stress level by adapting to and coping with stressful situations in a positive manner
- Position often requires standing and walking.
- To handle customer orders, may be required to lift and move supplies weighing u p to 50 lbs. From the floor to waist height, carrying it 10 feed and lowering back to the floor.
- Utilizes a copy machine by being able to stand on feet at least four hours per day.